Intake Specialist - West Central Planning & Development District

Job Description of Intake Specialist:  

The Intake Specialist reports directly to the Field Services Coordinator and is responsible for processing applications for WIOA Programs available through WCAPDD.  This will involve a variety of tasks related to the process involved in program eligibility determination.  The ability to communicate effectively with the public, perform tasks timely and accurately, and maintain detailed documentation is essential in achieving success in this position. The position is housed in Hot Springs, and will cover outreach within Hot Spring, Pike, Clark, Garland and Montgomery Counties

Responsibilities and Duties of Intake Specialist:

• Promote WIOA Programs through targeted outreach.
• Support off-site events and affiliate or specialized locations.
• Have knowledge and understanding of local, state, and federal policies and procedures related to WIOA.
• Understand and accurately present WIOA eligibility requirements to diverse audiences.
• Interpret and explain eligibility criteria and processes.
• Conduct applicant interviews to determine needs and requirements.
• Complete intake paperwork, including application, with potential clients.
• Determine and explain eligibility requirements with each individual applicant.
• Collect necessary eligibility documents.
• Compile information, application, and documentation to complete and determine eligibility, including personal and financial information of applicants as necessary.
• Maintain files and records in both hard copy and digital formats.
• Create case notes detailing eligibility process, barriers, eligibility determination, and desired services.
• Create accounts, enter demographic information, and create case notes into Arkansas JobLink.
• Maintain database of applications, eligibility status, and requested services while providing regular reports.
• Track and report outreach, inquiries, and referrals.
• Review eligibility determinations completed by others for completion and accuracy. Provide detailed recommendations if needed.
• Assign eligible cases to appropriate staff members.
• Work in partnership with Business Services Team to conduct eligibility for training initiatives.
• Work with partners to conduct eligibility for dual and co-enrollments.
• Assist in scanning, filing, copying, and other administrative duties.
• Will operate as a team member with other employees.  All team members are expected to have a basic working knowledge of the services offered to customers and should be prepared to provide back-up coverage in these service areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or staff illness.
• Perform other related duties as assigned by the Field Services Coordinator.

Minimum Qualifications of Intake Specialist:

• ​​​​Associate degree or higher level of education required. Years of similar work experience is a plus
• A measurable level of proficiency in computer applications is required including, but not limited to, Microsoft office, email application, keyboarding/typing skills, Proficiency in Internet applications; ability to navigate and comprehend a variety of employment related websites.
• Experience with the Arkansas JobLink website a plus.
• Teamwork; excellent organizational skills, including multi-tasking; detail-oriented and thorough; ability to work with minimal supervision.
• Interpersonal skills, energetic personality, positive attitude, and a high level of commitment to helping and serving people. Ability to work in a culturally diverse environment.
• Proficiency in reading, comprehension, and implementation of technical legal documents. 
• Ability to maintain confidentiality.
• Exhibit dependability and display a consistent and reliable presence at work.
• Must demonstrate the ability to connect with people and can motivate and encourage people with respect and dignity.
• Ability to effectively and professionally communicate with others to convey information.
• Capability to actively learn new information and adapt to changing situations.

About the West Central Arkansas Workforce Development Area

The West Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.

WCAPDD/Arkansas Workforce Center is an “equal opportunity employer/program,” and “auxiliary aids and services are available upon request to individuals with disabilities.” Arkansas Relay Service: 1-800-285-1121 (Voice) 1-800-285-1131 (TDD) or TDD 711.

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