Intake Specialist - Mantel Health Clinic - Metrodoc Urgent Care

Mantel Health Clinic is seeking a compassionate and organized Intake Specialist to join our team and be the first point of contact for prospective patients. You will play a crucial role in ensuring a smooth and welcoming experience for those seeking mental health services.

Responsibilities:

• Answer phone calls and inquiries from prospective patients, responding to questions about services offered, insurance coverage, and scheduling appointments.
• Conduct initial patient screenings to assess needs and determine eligibility for services at Mantel Health Clinic.
• Gather and verify patient demographic information, insurance details, and medical history.
• Process referrals from healthcare providers and community organizations.
• Schedule new patient appointments with appropriate providers based on availability and specialty.
• Provide clear instructions to patients regarding pre-appointment paperwork and arrival procedures.
• Maintain accurate and up-to-date patient records within the clinic's Electronic Health Records (EHR) system.
• Contribute to a positive and supportive environment for patients during their initial contact with the clinic.

Qualifications:

• Minimum of 1 year of experience in a healthcare setting or relevant customer service role.
• Strong understanding of mental health conditions and services is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport with patients in sensitive situations.
• Proficient in active listening and clear explanation of healthcare procedures.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in computer skills, including Microsoft Office Suite (Word, Excel) and data entry.
• Ability to maintain confidentiality of patient information in accordance with HIPAA regulations.

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