Intake Specialist\Reception - Madison Strategies Group

Intake Specialist

The Intake Specialist provides a positive and encouraging first impression to all customers both on the phone and in person. If you thrive on personal interactions, providing best-in-class customer service and enjoying a collaborative work environment, this position may be a great fit for you. Madison Strategies Group is focused on quality customer service and we are looking for a friendly, organized and professional individual to fill this role. This position is often promoted within our organization and is a great way to begin a career with Madison Strategies Group.

This position’s main responsibilities include assisting applicants through the Tulsa Community WorkAdvance program orientation and intake process, contacting program leads, scheduling appointments and overall administrative support to the MSG office. The ideal candidate will be tech-savvy, and detail-oriented, have excellent customer service skills, and be skilled at managing multiple priorities and handling interruptions throughout the day.

Make an impact with our team!
The passion for our community is the driving force behind the Madison Strategies team, striving to create access to high-quality education, fulfilling employment, and upward economic mobility for all. We are always looking ahead and innovating to ensure our programs meet the needs of the workforce and community. We know the work we do is both highly challenging and profoundly rewarding. Our successes come from positive attitudes, diversity of thought, collaborative work, and compassionate customer service. We hold ourselves to the highest standard because we know the importance of our work for the community.

Responsibilities:

• Greet a diverse group of applicants, customers, and visitors
• Answer main phone line, return voicemails and emails
• Responsible for outbound lead outreach via phone, email and text to meet recruitment goals for MSG programs
• Schedule program applicants for orientation and interview appointments using online scheduling software through Salesforce
• Deliver new applicant orientation in person and virtually 3-4 times a week
• Guide program applicants through 1 - 2 hour orientation process in the office
• Administer various computer-based & hands-on skills tests to customers
• Review customer paperwork for accuracy
• Daily data entry into Salesforce (CRM database) and Google Docs & Sheets
• Submit weekly reports on program recruitment goals
• Provide support to all staff, including filing, event preparation and clean-up
• Participate in regular team meetings regarding the intake process, recruitment, and innovative improvements
• Assist with updating intake material including updating PowerPoint and Google Slides presentations

Qualifications:

• Outstanding customer service skills on the phone, in person and via email correspondence
• Strong administrative skills, including extensive experience with MS Office, Excel, Word, Gmail, Google docs/sheets and a typing speed of at least 45 - 55 words per minute
• Ability to multi-task and respond quickly to change with minimal supervision
• Two or more years of customer service, receptionist or administrative assistant experience
• Call Center or Inside Sales experience preferred
• Previous recruiting or telemarketing experience a plus
• High School Diploma required
• Associate or Bachelor's degree a plus
• Occasional evening or weekend work required (advanced notice provided)
• Must have personal transportation that can be used throughout the workday

Job Type: Full-time

Benefits: Madison Strategies Group offers a competitive benefits package that includes health insurance, 401k, and generous paid time off. Madison Strategies Group is an equal-opportunity employer committed to a diverse workforce.

How to apply: Our multi-step hiring process ensures we employ the right people with the skills necessary to innovate and elevate the Madison Strategies team. Submit a cover letter along with your resume describing how the mission of Madison Strategies Group motivates you. If making a lasting impact on your community with a dedicated and energetic team sounds like you, join us to help Tulsans build better futures.

Location: Tulsa OK, On-Site 8:30 am - 5:00 pm

Salary: This position is non-exempt $18-20/hour

MSG is an equal opportunity employer, committed to a diverse workforce.

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