Intake Specialist - TouchCare LLC

TouchCare is a health tech startup headquartered in New York City and with offices in Shrewsbury, NJ. The Company provides a personal on-demand, white-glove healthcare concierge service that helps its members find the highest quality, most convenient, lowest out-of-pocket care; available via web, phone, and mobile app.  Traditionally, TouchCare hires recent college graduates from Universities throughout the country (particularly on the East Coast). As intake specialists, you will have the opportunity to work with individuals who have successfully and (somewhat recently) transitioned into the job market. The Company’s clients include large self-insured companies or Universities and small to medium-size businesses who provide TouchCare to their employees as a benefit, oftentimes through their insurance Broker.

TouchCare Member Services Intake Specialists are responsible for answering inbound calls (scripted), securing proper intake information, transferring information into a secure system, and transferring calls to the appropriate TouchCare Health Assistant / Billing Specialist or scheduling a time for a call back. Additional exposure might include: Case management on the Health Assistant Level and opportunity for advancement entering into a full time position as a Health Assistant or Billing Specialist.

● Participate in team meetings
● Accept inbound Member Inquiries via HIPAA secure system
● Verbally secure TouchCare Member intake information and properly transfer or schedule with internal Health Assistants and Billing Specialists
● Assist Members with system registration navigation and basic outreach member support
● Maintain a friendly and professional service relationship with our members throughout the intake process
● Remain empathetic and supportive when Members are frustrated or in need of immediate assistance
● Successful completion of two week training program
● Successful completion of two hour HIPAA training and certification

● Bilingual a plus but not required
● Time Management: Planning and Prioritizing your time
● Listening and following directions
● Listening to Members and remaining calm and supportive during the intake process
● Accepting constructive feedback from Health Assistants, Team Leads, Billing Specialists, Billing Managers, Peers, Mentors and Executives
● Reliability
● Team Collaboration
● Excellent computer skills –must understand web navigation and Microsoft applications (word, excel, etc)
● Excellent verbal and written communication skills required for speaking to members, physicians’ offices, hospitals, insurance companies, healthcare facilities and for noting this in the computer system for follow-up
● Attention to detail and follow through
● Must be organized and have the ability to multitask
● Team player – willing to learn, assist and help other team members as required
● Must have excellent customer service skills
● Previous computer experience required
● Successful background check

Why work at TouchCare
● Flexible and fun working environment
● First-class insurance (health, dental, vision, life, and disability)
● Generous paid vacation

We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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