Integrated Service Delivery Head at HCLTech

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place.

We are looking for a highly talented and self- motivated Integrated Service Delivery Head to join us on our journey in advancing the technological world through innovation and creativity.

• Job Title: Integrated Service Delivery Head
• Job ID: 2506822
• Position Type: Full-time
• Location: Nashville, Tennessee, USA

Must have experience:

1. Should be having 18+ years of experience
2. Should have good Retail domain understanding
3. Should have prior experience of managing 400+ programs in ISD Head Role Key
4. Strong Delivery Head coming from Retail background with experience managing Application & Infrastructure (Ideally coming from Consumer Goods background.)
5. Application support 70%
6. Infrastructure support 30%
7. Experience with Digital Transformation
8. Delivery Head time will be spent dealing 50% of the time Driving Growth
9. Delivery Head time will be spent dealing 50% of the time Managing Delivery.
10. Must have Client Facing experience dealing with CIO, SVP, CXO, leadership maintaining, building, growing relationships.
11. Have experience with P&L at least 20 million to 40 million and above.
12. Experience dealing with Team size of 200 BPO, 300 Infrastructure, 200 Applications.

Responsibilities will include:

• To ensure that account fulfils all contractual commitments
• To drive relationship with the customer and other internal stakeholders.
• To partner with Account management teams for business growth planning
• To ensure Delivery Governance through creating a facilitative operating environment
• To leverage practice propositions and initiatives to add value to the client
• To lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.

More Details:

• To drive program implementation, identify and mitigate risks to ensure smooth management of all the programs.
• To manage program budget, operations and deliverables for multiple programs by removing roadblocks for smooth program management
• To focus on relationship management with the concerned stakeholders and provide the necessary synergy to ensure alignment with the program delivery. Eg: Works closely with other technical advisors or CTO or CIO in customer organizations and external vendors as required to manage cross-functional prioritization, execution, issue or risk identification, and resolution
• To establish, track and review KPI or Metrics and manage key Program Partners or Stakeholders interest of multiple programs.
• To develop strategy and direction for meeting the overall objective.

Pay Range in Nashville, Tennessee, USA

• Base Salary: $136,000-$142,000+Bonus Structure
  • In addition, this position qualifies for benefits like health insurance, paid time off (PTO), 401(K). Exact compensation may vary based on skills, experience, education, and/or to comply with federal or state law.

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.