Integration Engineer, Post Sales - Zego

About the role: 

As an Integration Engineer, you’ll be an integral part of our Technical Operations team, primarily working with Engineering, Sales, and Support  to ensure technical fit and create innovative solutions for our customers. The Technical Operations team is responsible for building a deep understanding of customers’ business problems, technical requirements and success criteria -- empowering customers to solve complex business needs. Additionally, you’ll be leading the technical discussion with key players, internal and external, to reduce technical friction and improve the efficiency of customer on-boarding, partnering closely with our Account Management and Support Engineering teams to ultimately improve the overall on-boarding experience. 

Your attention to detail, focused on the customer needs, will drive rapid customer onboarding completion and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback. 

What you’ll do here: 

• Supporting and assisting Onboarding Managers with the technical aspects of new customer onboarding. This process includes creating, developing and implementing solutions that were identified during the Pre-Sales process. 
• Collaborating with Sales teams to outline the on-boarding process based on client presentations, proposals, product demonstrations, and security reviews. 
• Performing a variety of technical tasks required to complete the on-boarding process and establish the customer in a productive, robust and profitable state. This process should include remediation tasks to reduce bottlenecks for subsequent iterations.
• Listening carefully to customers to provide market feedback to the Product team and help prioritize functionality needed to drive product adoption.
• Developing a deep understanding of our product capabilities, integrations, configurations, messaging, partner ecosystem, and competitive landscape.
• Ongoing support of customer integrations.
• Cultivating an environment of teamwork, openness, creativity, and continuous improvement.
• Contributing to the technical enablement of our Customer Success Managers (one-off training, knowledge sharing and other types of education).

About you:

• 3+ years of experience in an engineering support role.
• 1+ years of experience as a Sales Engineer / Solutions Consultant / Solutions Engineer (pre-sale or post-sale).
• You have a strong working knowledge of HTML, CSS, and JavaScript and are comfortable explaining technical concepts like APIs, webhooks, OAuth, and cookie compliance.
• You have experience with PHP application support.
• You are willing and able to, both, give and receive constructive feedback.
• You are creative, technical, and naturally persuasive.
• You are OK with juggling lots of priorities and can synthesize multiple perspectives to get the most important things done.
• You are detail-oriented and organized.
• You love listening to customers, discussing strategy with colleagues, but also diving into the weeds and building things that may not exist.
• Ability to clearly articulate design and implementation choices.
• Ability to use a wide variety of open source technologies and tools.
• Comfort with collaboration, open communication and reaching across functional borders.
• U.S. Citizen or Permanent Resident status required.
• Visa Sponsorship not available.

WITHIN ONE MONTH, YOU’LL:

• Gain a solid understanding of the Zego architecture and technology stack.
• Understand the tools and processes in place for the delivery of our software.

WITHIN THREE MONTHS, YOU’LL:

• Master the Payments platform and understand how to properly demonstrate the relevant modules to various users based on their use case(s).
• Have full command of the Zego internal ecosystem and be able to collaborate cross-functionally to provide the best-in-class experience.
• Grow into an integral part of our Technical Operations team by helping customers meet technical and security-related requirements.
• Gain the ability to share best practices for technical success and adoption (how to deploy, how to integrate, etc.) to drive customer adoption and usage.
• Work with customers to understand and validate technical requirements (Security evaluation, Single Sign-On configuration, Platform Integrations, API customization).
• Make product and process improvement recommendations to your manager, team, and, cross-functionally, to Product and Customer Success organizations.

WITHIN SIX MONTHS, YOU’LL:

• Be a source of expertise for the Customer Success and Support teams.
• Drive complex onboarding and customer implementations stages, from early sales through product launch, within a fast-paced environment.
• Master conversational sales and marketing practices and terminology.
• Bring your thoughts, strategies, and ideas to the team to advance our creative culture and vision for the future.