Integration Support Manager - Ahola

Integration Support Manager

Why work at Ahola?

Ahola is a local, third-generation family-owned business with more than 50 years of payroll, tax, and HR experience that has served over 10,000 small businesses nationwide and has been awarded as a Top Work Place for two years running by the Plain Dealer and Cleveland.com. We empower employers with easy-to-use payroll and HR technology solutions, and provide personalized, dedicated support to help them every step of the way.

Our work is serious, but we don't always take ourselves too seriously. We're a diverse group of people who bring our true authentic selves to work. We share in each other's accomplishments and we are there for each other when times get tough. We are a family whose ability to have fun with each other shows how we care. This attitude transcends into our work with our clients. They appreciate our positive dynamic and it's one more reason they like working with us.

In addition to our family-like culture, Ahola provides a variety of perks and benefits.

Time Off

• Company Paid Holidays (7 days)
• Paid Time Off (5 days)
• Accrued Tiered Vacation Time
• Paid Volunteer Time Off (3 days)
• Birthday Paid Time Off (1 day)

Benefits

• Medical, Dental, and Vision
• Company-Paid Life Insurance and Short-Term Disability
• Company-Paid Employee Assistance Plan

Perks

• Monthly Employee Engagement Events
• Company-Paid Employee Store
• Fitness Reimbursement

Compensation

• Semi-Annual Performance Bonuses
• Competitive Pay with Opportunities for Commission
• 401(k) with Employer Matching Contribution
• Professional Development Reimbursement and Advancement Opportunities.

About the position:

The primary responsibility of the Integration Support Manager is to manage timelines, resources, expectations and milestones associated with the business requirements of time and attendance, 401K and time clock converters. This position will be responsible for all facets of interface and connectivity related to the importing and/or exporting of deferred compensation files for Ahola clients.

What you will do:

• Manage timelines, resources, expectations and milestones associated with the business requirements of Time and Attendance, 401K and Time Clock Converters for Ahola Clients.
• Consistently provide status updates with all stakeholders in the implementation process; including priorities, timeliness, and issues as they arise.
• Analyze existing systems, interface requirements, and business processes; always look to improve and streamline processes.
• Work with the client and, in some instances, third party administrators as a consultant to gather setup and configuration details.
• Drive the client towards the best solution based on their business requirements.
• Provide in-depth client support via phone or email supporting the ISolved HCM platform.
• Communicate with clients as needed to obtain any missing or inconsistent time data.
• Maintain setup and conversion tracking spreadsheets.
• Partner with Systems Analyst to document, build and test business requirements for 401K transmission settings and/or time converters.
• Quickly and effectively resolve client technical issues with time and attendance, 401K and time clock converters.
• Occasionally assist sales team with system demonstrations and/or questions.
• Identify requests for service and system issues and document them in HubSpot.
• Deliver solutions by identifying problems, researching answers, and guiding users through consultation.
• Assist with or perform UATs and parallels.
• Lead team to deliver consistently high standards of customer support.
• Maintain team schedule to ensure client is supported.
• Assure team adherence to department operating procedures, response and resolution requirements
• Facilitate resolution of high severity customer issues
• Provide training, coaching, and mentoring to direct reports and proactively monitor performance.
• Develop and maintain a strong working relationship with clients and internal partners.
• Consistently meets established deadlines.
• Stay current with timekeeping, payroll, benefits and tax laws that impact the time and attendance process.
• Attend company provided training and other professional seminars.
• Document changes in procedures and drive the changes within and across teams.
• Although duties are typically performed during normal business hours, occasional off-hours work may be required to meet customer and/or business needs.
• A strong work ethic and the desire to continue improving professionally.
• Handle constructive criticism and work under the direction of others in a goal-based management system.

How you will do it:

• Professional and courteous verbal and email communication skills.
• Excellent interpersonal skills and an aptitude for technical detail.
• Excellent written and verbal communication skills.
• Demonstrated commitment and ability to provide exceptional customer service in a rapidly changing environment with competing priorities and deadlines.
• Ability to strategize, plan and implement.
• Strong hands-on management capabilities, leadership, coaching, and people management skills.

Experience you will need:

• Bachelor's degree in relevant field; or equivalent work experience.
• Minimum 5 years of experience in an HCM support role.
• Minimum 2 years of management experience.
• A minimum of 3-5 years of payroll, and/or timekeeping interface (import/export) experience preferred.
• Experience with Microsoft Office, OneDrive, SharePoint.
• Advanced Excel skills required.
• Familiarity with converting file formats; CSV, PDF, XLS, and other file extensions

What we are looking for in a candidate:

• Excellent level communication in both verbal and written formats with peers, customers, internal and external.
• Ability to interact and communicate effectively and positively with all levels of Management.
• Ability to organize and prioritize multiple tasks/projects, work in a fast-paced environment and meet deadlines.
• Handles constructive criticism and works under the direction of others in a goal-based management system.
• Intermediate working knowledge of payroll and payroll best practices.
• Ability to work independently and collaboratively as a team member.
• Ability to be innovative and think ahead of the curve; be original with thoughts and ideas.
• Ability to be resourceful when faced with challenges and think outside the box.
• Ability to persevere; be positive during difficult or challenging situations.

Questions about Ahola of the Integration Support Manager role? Contact us at careers@ahola.com !

The AHOLA Corporation provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.

Day in the Life of an Ahola Payroll Specialist from Ahola Payroll & HR Solutions on Vimeo.

Teamwork at Ahola from Ahola Payroll & HR Solutions on Vimeo.