Intelligence Assistant - Opportunities at MEMIC

The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.

The Intelligence Assistant's primary responsibility is to assist in the operations of the Special Investigation Unit.   The responsibilities include but are not limited to verifying the background activities and profiles of certain claims by researching all available resources including public information data bases as well as the internet and social media.    The Intelligence Assistant will work with the Intelligence Analyst in the daily operations of the SIU Unit and will provide various administrative support functions for subrogation services.

• Assists in the daily operations of the SIU process, including processing surveillance updates and final reports on a timely basis.
• Reviews and pays invoices for Special Investigation Unit.
• Oversees the administration of the SIU video library and is responsible for all video copies and links as needed to be supplied to the claims handlers.
• Creates pre-surveillance reports to be used by the claim handler and assigned investigator when necessary. This includes researching and monitoring various resources including but not limited to ISO, NICB, TLO (a public data base used in research of claimants), Inland Fisheries and Wildlife searches for hunting/fishing licenses and game tagging information, Child Support lien searches, Social Media, hospital canvases, criminal records, as well as Department of Motor Vehicle information.
• Reviews daily ISO Claims Director report and investigates highly suspicious claims based on the high ISO score.
• Assists internal SIU investigators with any request they may have during the course of their investigation.
• Assists the SIU Manager and Intelligence Analyst with complication of SIU data for monthly reports.
• Provides backup coverage to the Litigation Coordinators and assists with their duties on an as needed basis.

Requirements: 

• One year of customer service and/or administrative support experience preferred. Previous claims experience strongly preferred.
• Must be able to work at a fast pace, multi-task and effectively prioritize as new tasks arise.
• Strong written communication skills are essential.
• Must have excellent research and comprehension skills and the ability to convert and summarize research data.
• Must be organized and detailed oriented.
• Microsoft Office skills are a must (Word, Excel, Access and PowerPoint).
• Strong social media and internet researching skills.

Our comprehensive benefits package includes all traditional offerings such as:

• Health Insurance options, Dental Insurance options and Vision Insurance
• Employee Life Insurance/AD&D and Dependent Life Insurance options
• Short-term & Long-term Disability
• Health Savings Account with potential employer match
• Flexible Medical and Dependent Care Account
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Legal/Identify Theft Insurance options
• Long Term Care Insurance
• Pet Insurance
• 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
• 4 weeks of Paid Time Off (PTO)
• 10 paid holidays

We also offer other benefits to help foster a healthy, balance lifestyle such as:

• Flextime schedules
• Paid Parental Leave
• Student loan paydown and refinancing assistance
• Educational assistance for job related courses, seminars, certifications or degrees
• One paid day every year to volunteer for your non-profit of choice
• On-site fitness center (Maine & Virginia) or fitness reimbursement
• Subsidized parking
• Sit-Stand desks & daily stretch breaks

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace. 

#IND2022