Intelligent Automation DevOps Engineer-(3304791) - Partners Healthcare System

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity:

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Reporting to the Manager, Intelligent Automation, the Automation DevOps Engineer is a key role that monitors, supports and provides resolutions to issues and small changes to currently operational RPA processes in the organization. In addition to regular maintenance activities, the role will be responsible to collect performance metrics and identify possible Continuous Improvements (CI) to reduce the number of exceptions reported each month.

Principal Duties and Responsibilities:
· Supporting existing processes and implementing change requirements as part of a structured change control process.

· Monitor and orchestrate process runs, license utilization and other data trends from the control room

· Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required.

· Have an understanding of support agreements that be established with all suppliers to provide a framework for maximum system availability and effective case management.

· Creating and maintaining operational documentation (Knowledge articles) in line with agreed Best Practice.

· Identifying new opportunities to continuously improve operations and automate monitoring/reporting tasks

· Streamline recurring maintenance operations

· Participate in testing of pre-release environment configurations

Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· Hybrid office and remote work schedule, requires occasional local travel to MGB sites, vendors, and/or conferences

· Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

· Normal office working conditions. The noise level in the work environment is quiet to moderate.

· While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

· Specific vision abilities required by this job include close vision, distance vision and depth perception.

Qualifications:
· Bachelor’s degree preferred

· Minimum of 1 years’ experience in the delivery of IT systems. Experience in areas such as SDLC, Agile methodology, scripting, MS Office tools, basic development tools, languages, and best practices

· Experience working with multi-functional operational teams

· Good interpersonal skills with the ability to interview process owners, gather business process details and identify solution requirements

· Good written skills with the ability to clearly document and explain business processes and automated solution designs.

· Good communication skills with the ability to present technical details to a non-technical audience

· A working knowledge of current business processes and the ability to understand new business processes

Skills/Abilities/Competencies:
· Excellent problem solving and analytical skills (including the ability to self-sufficiently research and identify potential solutions to problems encountered)

· Ability to self-teach new technical skills and utilize them as part of a team

· An understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to illustrate a written process description as a workflow diagram

· Solid end user computing skills, for example intermediate spreadsheet user or similar. Any deeper technological experience such as coding or databases is advantageous but not essential.

· The ability to work with a structured and methodical approach, combined with an inquiring mind.

· An understanding of formal change control procedures and disciplines

· Time management skills and the ability to simultaneously work on multiple automations

· Excellent relationship-building skills

· Good written skills with the ability to produce clear and concise documentation

· Experience creating and modifying Power BI reports preferred

· Knowledge of ServiceNow preferred

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.