Intermediate Field Service Diesel Technician at Wagner equipment
El Paso, TX
About the Job
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Wagner Equipment Co
offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence
We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Position Summary:
The Field Service Class B technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”
Pay Rate: $35.50-$41.56 per hour
Pay Rate dependent on education and experience
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Maintains truck and crane inspection logs on a daily basis
Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
Transmits photos, timecards, service reports, and other information through e-mail
Maintains good customer records on jobs that have been assigned
Maintains credit card receipts for accounting purposes
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other technicians in the field
Promotes Wagner Equipment Co
to customers
Accurately troubleshoots and repairs CAT equipment the first time
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
Other duties as assigned by manager
Competencies:
Data Entry
Telephone Skills
Safety Knowledge
Reading/Writing Skills
Reasoning Skills
Organizational Skills
Communication Skills
Math Skills
Product Knowledge
Basic Knowledge of Microsoft Word and Outlook
Intermediate Knowledge of DBS
Intermediate Knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment
Supervisory Responsibilities:
None
Work Environment:
Noise: Loud
Indoors and Outdoors
Physical Demands:
Standing
Walking
Talking
Sitting
Use of Hands
Hearing
Ascending or descending ladders, stairs, etc.
Heavy work that includes lifting and/or moving objects up to 100 pounds or more
Travel Requirements:
75%- 100%
Required Education and Experience:
High School Diploma or GED
Relevant CAT related courses
3+ years’ experience servicing heavy equipment
1-3 years administrative/clerical experience
3-5 years customer service experience
3-5 years sales experience
Additional Eligibility Requirements:
DOT Health Card
CDL REQUIRED
MSHA License
Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
Employee Benefits: Wagner Equipment Co
provides the following benefits to all full-time employees
Paid Time Off (PTO) Plan
Company Paid Holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
401K Savings Plan
Tuition Reimbursement
Employee Assistance Program (EAP)
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities
To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently
Wagner Equipment Co
is an EEO/AA/Veterans/Disabled employer
Wagner Equipment Co
offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence
We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Position Summary:
The Field Service Class B technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”
Pay Rate: $35.50-$41.56 per hour
Pay Rate dependent on education and experience
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Maintains truck and crane inspection logs on a daily basis
Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
Transmits photos, timecards, service reports, and other information through e-mail
Maintains good customer records on jobs that have been assigned
Maintains credit card receipts for accounting purposes
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other technicians in the field
Promotes Wagner Equipment Co
to customers
Accurately troubleshoots and repairs CAT equipment the first time
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
Other duties as assigned by manager
Competencies:
Data Entry
Telephone Skills
Safety Knowledge
Reading/Writing Skills
Reasoning Skills
Organizational Skills
Communication Skills
Math Skills
Product Knowledge
Basic Knowledge of Microsoft Word and Outlook
Intermediate Knowledge of DBS
Intermediate Knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well-rounded knowledge of CAT equipment
Supervisory Responsibilities:
None
Work Environment:
Noise: Loud
Indoors and Outdoors
Physical Demands:
Standing
Walking
Talking
Sitting
Use of Hands
Hearing
Ascending or descending ladders, stairs, etc.
Heavy work that includes lifting and/or moving objects up to 100 pounds or more
Travel Requirements:
75%- 100%
Required Education and Experience:
High School Diploma or GED
Relevant CAT related courses
3+ years’ experience servicing heavy equipment
1-3 years administrative/clerical experience
3-5 years customer service experience
3-5 years sales experience
Additional Eligibility Requirements:
DOT Health Card
CDL REQUIRED
MSHA License
Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
Employee Benefits: Wagner Equipment Co
provides the following benefits to all full-time employees
Paid Time Off (PTO) Plan
Company Paid Holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
401K Savings Plan
Tuition Reimbursement
Employee Assistance Program (EAP)
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities
To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently
Wagner Equipment Co
is an EEO/AA/Veterans/Disabled employer
