Intern - Experience Analyst - Summer 2025 at Lumen

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Lumen Internship

Lumen offers a fully immersive, 10-week summer internship program. Our interns demonstrate curiosity, innovation, and a passion for advancing technology. We believe that empowering our people and helping them reach their full potential is essential for the long-term success of both Lumen and our customers.

Program dates: May 30 – August 8, 2025.

Work Location

This position is fully remote/ work from home.

The Main Responsibilities

Lumen’s Customer Experience team is looking for an Experience Analyst Intern. The main responsibilities revolve around the below main pillars:

1. Customer Experience: This includes customer advocacy, engagement, and ensuring a seamless total customer experience through journey mapping and Omni-channel communication strategies. The team also manages lifecycle management for products to ensure a cohesive customer experience.
2. Partner Experience: This involves establishing a voice of partner listening program, partner journey mapping, and improving tools and processes for the partner ecosystem. It also includes partner executive engagement motions.
3. Employee Experience: Focused on AGT employees, this pillar includes enhancing seller productivity, automating customer success processes, and improving partner processing tools.
4. Insights and Innovation: This covers customer listening through surveys and voice of customer initiatives, as well as developing a customer data platform and customer journey orchestration analytics.

What We Look For in a Candidate

Program eligibility is contingent on the candidate’s commitment of the entire 10-week program. No exceptions will be made.

• Required qualifications
  • Enrolled at a 4-year accredited college or university, rising senior level education status at the start of the internship
  • Graduating August 2025 – May 2027
  • Preferred fields include bur not limited to: Marketing, Marketing Analytics, Consumer Behavior, Data Science, or related programs
  • Intern must be able to work 40 hours per week during the 10-week program (May 30 – August 8, 2025)
• Proficiency and understanding of:
  • Microsoft Stack: Proficiency in Microsoft tools and platforms
  • Power Platform: Familiarity with Microsoft's Power Platform
  • Adobe Experience Platform (AEP): Understanding of Adobe's AEP
• Preferred qualifications
  • Analytical Skills: Ability to analyze data and derive insights
  • Customer Obsession: A strong focus on customer needs and experiences
  • Culture Fit: Alignment with the company's culture and values
  • Confidence and Bold Thinking: Willingness to share ideas and provide input

Compensation

Internship compensation ranges depend on each individual’s level of education, geographic location, and experience/qualifications aligned to the role.

Hourly Based Pay Range:
Min: $22.00/hour
Max:  $35.00/hour

Work Authorization

US work authorization is required. Individuals needing visa sponsorship are not eligible.

What to Expect Next

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position.  A separate email invitation will be sent to you (check your spam) within 6 hours of application.  For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.

Application & Interview Timeline:

• October – First Round Interviews with top, qualified candidates
• November - Interview panel with work team
• December - All Summer 2025 offers will be extended by end of month

Requisition #: 335215

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our

. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

22

Salary Max :

35

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information

We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline
10/25/2024