Intern - Help Desk Support - Keystone Cooperative
Indianapolis, IN
About the Job
Job Description
Position Overview: Our goal is to create a program that is an excellent learning experience for anyone interested in accounting, finance, I.T., or general management in the agronomy, general agriculture, precision agriculture and/or sales industry between the months of May through August. The internship will be tailored to the interests of the intern and experience level to maximize the learning experience. It will be an opportunity to make money while having more than just an average summer internship. This program will also allow Keystone Cooperative to evaluate potential employees and develop a talent pool in which to hire from in an increasingly competitive job market. Your experience as an intern will be catered to your interests and strengths. The internships we have to offer will be a hands-on real world working experience. As with all our internships the interns will contribute to the success of each facility in which he/she is assigned.
Duties and Responsibilities:
Include but are not limited to
Position Overview: Our goal is to create a program that is an excellent learning experience for anyone interested in accounting, finance, I.T., or general management in the agronomy, general agriculture, precision agriculture and/or sales industry between the months of May through August. The internship will be tailored to the interests of the intern and experience level to maximize the learning experience. It will be an opportunity to make money while having more than just an average summer internship. This program will also allow Keystone Cooperative to evaluate potential employees and develop a talent pool in which to hire from in an increasingly competitive job market. Your experience as an intern will be catered to your interests and strengths. The internships we have to offer will be a hands-on real world working experience. As with all our internships the interns will contribute to the success of each facility in which he/she is assigned.
Duties and Responsibilities:
Include but are not limited to
- Serve as lead for other IT projects outside of helpdesk
- Serve as initial point of contact on customer incident requests submitted online to our ticketing system
- Install, troubleshoot, and repair computer systems, VOIP and additional equipment located on-site and in branch offices
- Assist our employees via occasional on-site support
- Attempt proper resolution of incidents and service requests submitted by employees
- Upgrade and support branch and corporate applications
- Maintain knowledge of current and new technologies; research problems and related products required for assistance, when necessary
- Administer and resolve issues related to Windows operating systems
- Resolve client issues related to user account management in Windows Active Directory and Microsoft 365
- Identify, investigate, and resolve users' problems with computer software and hardware
- Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices
- Remediate or identify connection issues with branch networks, assist in service restoration during network outages
- Other related duties as assigned
- Must be self-motivated & punctual
- Excellent communication, customer service, and interpersonal skills
- Comfortable working under pressure
- Enjoy challenges
- Strong interest to learn more about information technology
- Be highly trainable
Source : Keystone Cooperative