Internal Applications Engineer - Bandwidth
Raleigh, NC
About the Job
Who We Are:
Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We are seeking an innovative Solutions Engineer to transform our configure price quote (CPQ) tooling and successfully integrate it with our current Quote to Cash ecosystem. The ideal candidate will navigate complex problems and dynamic environments to design, architect, develop, and deploy intelligent solutions that streamline workflows, enhance productivity, and drive data-driven insights. Leveraging low-code/no-code platforms and generative AI technologies, you will be instrumental in creating user-friendly interfaces, automating manual processes, and integrating disparate systems to unlock new levels of efficiency.
What You'll Do:
- Analyze and automate: Identify opportunities for automation within existing processes, leveraging generative AI and low-code/no-code platforms to design and implement intelligent solutions that reduce manual effort and improve accuracy.
- Design intuitive interfaces: Build user-friendly UI tools using platforms like UI Bakery, ensuring a seamless and efficient experience for users.
- Integrate systems and data: Leverage tools like n8n and Mulesoft to create robust integrations between various platforms and systems, enabling smooth data flow and exchange.
- Harness the power of AI: Utilize AI platforms/tools such as OpenAI, Anthropic, Flowise and Langchain to develop AI-powered solutions that can generate insights, automate responses, and enhance decision-making processes.
- Develop custom scripts and workflows: Write scripts in JavaScript and Python to automate repetitive tasks, integrate APIs, and extend the capabilities of low-code/no-code tools.
- Test and iterate: Thoroughly test developed solutions, gather user feedback, and continuously refine and improve implementations based on real-world usage.
- Collaborate and communicate: Work closely with stakeholders across different departments to gather requirements, present solutions, and ensure successful adoption of new tools and automations.
- Stay ahead of the curve: Continually research and experiment with emerging technologies, particularly in the generative AI, and Open Source spaces, to identify and implement cutting-edge solutions.
- Document and share knowledge: Maintain clear and comprehensive documentation of developed solutions, workflows, and best practices to facilitate knowledge sharing and ongoing maintenance.
- Data security and privacy: Ensure compliance with data security and privacy regulations when handling sensitive information within automated processes.
What You Need:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Demonstrable experience with low-code/no-code platforms (e.g., Retool, UI Bakery, n8n, nodered) and AI-powered tools (e.g., OpenAI, Langchain, Flowise).
- Demonstrable experience writing scripts using JavaScript and/or Python.
- Ability to integrate systems and data using tools such as Accumatica, Boomi, Mulesoft or n8n.
- Proficiency in JavaScript and/or Python.
- Experience with RESTful APIs, webhooks, and data formats (JSON).
- Familiarity with AI concepts like generative, natural language processing (NLP) and machine learning.
- Understanding of data security and privacy best practices.
- Exceptional problem-solving and analytical skills.
- Strong communication and interpersonal skills to effectively collaborate with diverse teams.
- Ability to quickly learn and adapt to new technologies and platforms.
- Strong passion for automation and leveraging AI to enhance productivity.
- Excellent attention to detail and commitment to delivering high-quality solutions
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
