Internal Medicine Health & Science System Specialist (HSSS) - New Haven, CT - Pfizer

Our Health and Science System Specialists Team provides leadership across patient care settings in the complex Hospital, Health System, and Key Medical Group environment to bring value to our customers and patients in this dynamic ecosystem.

The Health and Science System Specialist (HSSS) is responsible for launching new products, deciding on optimal strategies for managing business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. In addition, the rep is charged with sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs).  

The HSSS should possess customer, market and business acumen combined with strong product and disease state knowledge; demonstrate strong sales, promotional and strategic business development and management skills and in-depth customer engagement expertise in both virtual and in-person settings, utilize a systematic approach to virtual engagement (e.g., clear agenda, next steps/follow ups); have outstanding communications skills and be adept in the operation of digital and virtual tools/multi-platforms skills; with the ability to effectively work remotely in coordination with cross-functional internal teams to address customer needs and compliantly deliver on Pfizer business objectives.

The HSSS specifically calls on two sets of account-based customers to achieve business objectives:

• Health Systems and their Affiliates, including, but not limited to, Academic Medical Centers, Medical Groups, Centers of Excellence and Community Hospitals

• Scaled account-based medical groups and institutions, including but not limited to, Medical Groups, Community Hospitals and Hospital Systems

Responsibilities include gaining access to, calling on, and educating high value clinicians, key targets, influencers, and decision makers within Health systems and/or their assigned accounts.  In addition, this representative will also seek opportunities to compliantly gather customer and market insights, manage business relationships, understand formulary access, and engage in product promotion within their assigned accounts and/or across aligned health system affiliates.

Sales responsibilities include relationship development with aligned and affiliated physician targets, KOLs, pharmacists, transition of care advocates, quality directors, pharmacy buyers and other prescription enablers within health system owned institutions, medical groups, and surrounding hospital service areas or within aligned acute care and medical group accounts. 

Clinical knowledge includes in-depth expertise in or demonstrated ability to learn current promotional therapeutic areas utilized both in ambulatory and in-patient settings.  Demonstrate strong selling skills, broad knowledge of payer dynamics, competitors, and associated disease states.  The HSSS is involved in local market planning and implementation of key initiatives within these systems and accounts and coordinates compliantly with Pfizer’s Key Account Managers and Medical Outcomes & Analytics through the IAT as needed.  

How You Will Achieve It

• ​Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.

• Strategically builds rapport and relationships with KOL’s and customers across virtual and F2F environments; demonstrates advanced capabilities toward call objectives (e.g., pre call planning, selling skills, clear next steps and appropriate documentation, managing to KPIs); elevated ability to utilize digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; proactively leverages analytics to assist with developing insights and next best action plans

• Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs

• Utilizes a customer centric approach to develop and deliver relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages account priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources

• Utilizes enhanced product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable)

• Creates meaningful impact with HCPs and directs office staff to plan for customer engagements in multiple formats (e.g., virtual and in-person)

• Optimizes customer engagements for strategic deployment of approved Pfizer resources to support provider and patient’s needs

• Demonstrates strong patient focus in supporting patients’ ability to access Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs, and Co-Pay Resources

• Advanced ability to present terms of sale of product or existing contract terms where appropriate and with approved language; proactively answer on-label questions; proactively introduce customers to future state Pfizer on-demand portal (Galaxy) with access to appropriate targeted content

• Collaborates effectively and compliantly with cross-functional colleagues, including Field Medical, Reimbursement and Key Account Management, to address customer inquiries and advance Pfizer objectives. Able to use triaging protocols and digital apps to create rapid connections with appropriate SMEs to address customer inquiries

• Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively; and bring insights from customer surveys to leadership to improve model

• Deep knowledge of applicable institutions/ organizations/health systems/target HCPs

• Drive sales in assigned Health System and/or accounts to include affiliated institutions, Medical Groups and HCPs

• Contributes to the productivity and effectiveness of the IAT, including generating and sharing insights, relationship management, pull through where appropriate.

• Understands and navigates the ongoing changes in the healthcare landscape

• Influences customers by uncovering needs and communicating persuasively

• Understands Stakeholder Mapping and the Patient Journey

• Understands how to utilize insights towards local planning

• Develop strategic account selling and management skills

Qualifications

Must-Have

• Bachelor’s Degree

• Minimum 3 years of previous pharmaceutical biotech or medical marketing/promotional/sales, or relevant experience

• Have a history of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability

• Must live within 25 miles of the border of the territory

• Valid US driver’s license and a driving record in compliance with company standards

• Demonstrated leadership across peer groups with the ability to sell within specialized market where third-party reimbursement and service center has been utilized

Nice-to-Have

• Advanced knowledge of disease states, therapeutic areas, and products

• Strategic account marketing, promotional, sales and management skills.  Develop comprehensive territory/account/customer plans to drive achievement of desired objectives.

• Superior marketing, promotional, sales, technical and relationship building skills

• Consistent, demonstrated track record of assessing account needs and bringing relevant information and resources to drive performance

• Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills

• Advanced ability to engage, influence and support customers throughout the marketing, promotional and sales process, excellent communication, and interpersonal and leadership skills.

• Enhanced change agility to quickly learn and embrace new ways of working in a rapidly changing environment.

• Advanced Strategic ability to work in a matrix environment and to leverage multiple resources to meet customer needs and deliver results.

• Demonstrated track record of strong leadership, cross functional leadership, collaboration, and effective utilization of available resources to drive performance.

• Strong organizational and analytical skills are also required and ability to analyze and draw appropriate conclusions using sales data/call reporting software/applications and able to adapt to Pfizer’s long-range technology adapting and learning to use new technology to deliver in bringing Pfizer information to market

• Change agile and able to adapt quickly to workplace changes

• Exceptional time management, and planning and organizing skills

Additional Job Information:

• Last Date to Apply: October 14th, 2024

The annual base salary for this position ranges from $96,700 - $217,000 . In addition, this position offers an additional quarterly Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States.