Internal Messenger - SPS-North America

Job Title:Internal Messenger 

Reports To: The Internal Messenger will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview: 

The Internal Messenger provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: scan, log, and distribute incoming deliveries that arrive via messenger, and support the onsite business service center in a timely manner.  

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 

Duties and Responsibilities: 

• Provides 5-star customer service to all employees (in all forms of communication). 
• Performs the initial rough and fine sorts of incoming mail delivered via courier. 
• Maintains records of daily deliveries in the system and/or log book. 
• Scans all incoming deliveries once they are logged. 
• Sorts deliverable items in accordance with the delivery route to ensure maximum efficiency. 
• Understands privacy rules and do not tamper with packages or documents. 
• Delivers mail to end users in a timely manner. 
• Ensures recipients sign for their delivery upon receipt. 
• Contacts courier/messenger companies regarding status of deliveries. 
• Maintains the Business Service Center area in a neat and orderly fashion. 
• Monitors the level of office supplies on the floor and replenishes and orders accordingly. 
• Proactively seeks out additional work during downtime. 
• Builds professional relationships with customers and other teams. 
• Maintains professionalism and composure when interacting with all employees. 
• Trains back-up and providing guidance on policies and procedures. 
• Determines what additional support is needed when handling sensitive inquiries. 
• Provides exceptional customer service to client. 
• Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed. 

Competencies: 

• Strong verbal and written communication skills. 
• Excellent customer service skills. 
• PC skills MS Office Suite experience. 
• Ability to handle multiple tasks simultaneously. 
• Good organizational skills. 
• Working knowledge of MFD equipment. 
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. 
• Possesses the ability to work independently and is capable of completing projects. 
• Ability to determine the correct method and packing material as well as validate packing slips for the accuracy of incoming and outgoing materials. 

Qualifications and Education Requirements: 

• High School Diploma (or equivalent) required.  
• 2+ years prior work experience preferred. 
• Ability to work assigned work hours determined by the manager. 
• Excellent organizational and time management skills. 
• Analytical abilities and aptitude in problem-solving. 
• Superb written and verbal communication skills. 
• Current knowledge or ability to learn computer-based systems required for functions of position. 
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required. 

Physical Demands: 

• Approximately 50% of the time this position requires the below physical demands. 
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. 
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). 
• Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension.
• Ability to lift or move 40 lbs. or greater frequently. 
• Ability to physically move efficiently between inter-office locations. 

Travel: Local travel via foot or public transportation. 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.