INTERNAL ONLY Lead Customer Service Representative - Union Wireless

INTERNAL ONLY

Get ready to lead a team of exceptional customer service representatives! As the Full Time Lead Customer Service Representative at Union Wireless, you'll have the chance to make a real impact on our customers' experiences - and have some fun while doing it! Your expertise in customer service will help us continue to provide the stellar service our customers know and love. We offer a competitive hourly pay rate for this Onsite position.

Join us in creating positive customer interactions and helping our community stay connected. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary of $19.29-$22.22, Paid Time Off, and Employee Discounts. Apply now and be part of a purpose-driven company that values humility and earnestness in everything we do!

The Schedule for this position is M-Th or Tu-Fri from 8:00am - 6:30pm.

ARE YOU EXCITED ABOUT THIS LEAD CUSTOMER SERVICE REPRESENTATIVE JOB?

Join our team as a Lead Contact Center Customer Service Representative! From interacting with customers to providing information resources and handling escalated calls, this role offers a dynamic environment where you can showcase your customer service skills. As a key player in our customer care team, you'll sell Union Telephone products, ensure quality interactions, and contribute to customer retention efforts. Additionally, you'll have the opportunity to be involved in order processing software support, phone operation assistance, and training for new employees. If you're excited about providing exceptional service and making a difference in our customers' experiences, apply now!

WOULD YOU BE A GREAT LEAD CUSTOMER SERVICE REPRESENTATIVE?

To thrive as a Lead Contact Center Customer Service Representative at Union Wireless, you'll need excellent communication skills to engage with customers and representatives effectively. Strong problem-solving abilities will help you navigate various customer inquiries and escalations with ease. A positive attitude and a customer-centric approach are key to providing top-notch service and maintaining customer satisfaction. Attention to detail is crucial for ensuring accurate information dissemination and order processing. Adaptability and the ability to work well under pressure will help you handle a fast-paced environment and meet performance standards.

If you're passionate about customer care and have the skills to excel in a dynamic role, we want to hear from you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

If you have any questions, please feel free to contact our Recruiting Specialist.

Contact Information

Lorrissia Schafer

Cell: 307-747-4096 (call or text)

Email: lschafer@unionwireless.com