Internet Fit Specialist - Motown Harley-Davidson

Job Title:              Internet Fit Specialist

Department:         Internet Sales/CSC

Supervisor:           Internet Sales Manager

Summary Description

The Internet Fit Specialist makes every customer interaction an unforgettable experience, whether that's through inbound calls, emails, text and/or chats. The Internet Fit Specialist will also answer customer questions and schedule appointments. 

Duties and Responsibilities

• Handle incoming phone/internet leads and setting appointments.
• Handle live website chat sessions.
• Follow up with internet and incoming phone calls.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions with an upbeat and friendly tone.
• Answer all customer questions or make a commitment to get the answer in a timely manner.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Excellent listening and communication skills.
• Strong time management skills. 
• Great problem-solving.
• Capable of making smart decisions in a fast-paced work environment.
• Strong work ethic and motivated by results and self-improvement.
• A performance mindset.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership. 
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Ability to learn customer management relationship software (Eleads).
• Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.
• Ability to handle confidential information responsibility required.
• Ability to work a flexible schedule including evenings and weekends.
• High school diploma preferred.

Physical Demands

• Requires the use of both hands. 
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.