Internet Sales Coordinator - Raceway Kia of Conshohocken - Raceway Kia of Conshohocken

Location: Conshohocken, PA
Position: Internet Sales Coordinator
Company: Raceway Kia of Conshohocken

Are you looking to control your own destiny? Are you looking to earn upwards of $75,000 per year? Are you looking for a company that is growing and want to advance with it? Join an AWESOME Team that loves to make $$$$ while having fun! HUGE upside potential to be whatever you aspire to be!

We have openings for Internet Sales Coordinator at Raceway Kia of Conshohocken which is quickly becoming the #1 Volume Kia Dealer Group in the Region.

We are not done growing either. If you are looking to contribute and be part of a team then we are looking for you! We are looking for people who want to grow and advance.

Applicants must have previous telephone training. For example, we are looking for applicants with experience in telephone customer service, collections, and call centers. We are looking for applicants with a positive attitude!

Internet Sales Coordinator (Business Development)

If you believe Customer Service is a true craft -- one built on charisma, communication, and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!

The Internet Sales Coordinator (Customer Service BDC Consultant) utilizes their selling ability, computer skills, courteous phone manner, and positive attitude to get clients in the door.

Required duties include handling Heavy Inbound and Outbound Calls, with follow-up calls, and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on the appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if the appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in the database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for the next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests. Utilizing email, chat, and text messaging.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Previous experience with phones or telemarketing experience in the following fields: automotive, business development, and customer service, highly preferable.
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written, and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, and self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills. CRM knowledge is helpful but not required. Use of other technology such as texting, web chat, etc.
• Bilingual is a huge plus!

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• 401k with company match - Quality health insurance programs
• Growth opportunities - Come grow with us!
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

Raceway Kia of Conshohocken is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.