INVESTIGATOR I at Frasco Inc

Job Title: Investigator I

Department: Claims

Job Type: Full-Time or Part-Time / Non-Exempt / Billable Hours

Reports To: Regional Manager

About Us: Frasco is a leading provider of investigative services for our clients in the insurance and mortgage industry. We are committed to delivering accurate, high-quality investigation services to meet our clients' expectations.

Job Description: As an Investigator, you will play a crucial role in gathering information, conducting investigations, and preparing detailed reports for our clients. Your responsibilities will include but are not limited to:

Essential Job Functions:

• Review assignments and supporting documentation to determine case objectives and client expectations
• Take recorded statements remotely or in person
• Perform scene investigations
• Canvass for witnesses
• Facilitate document signing
• Collect investigation-related evidence, such as photos, video, audio recordings, documents, and electronic communications
• Provide daily submission of updates regarding work performed on assignments
• Communicate with managers and clients regarding assignments
• Accurately track and input investigation-related time, mileage, and expenses
• Prepare comprehensive investigation reports
• Adhere to due dates for case completion
• Other duties as assigned

Competencies:

To excel in this role, you should possess the following competencies:

Attention to Detail: Demonstrate an unwavering commitment to accuracy and thoroughness in all tasks, ensuring that all investigative work is meticulous and precise.

Effective Communication: Display exceptional written and verbal communication skills, with the ability to articulate information clearly and concisely, both in reports and when interacting with clients, witnesses, and colleagues.

Active Listening: Show an aptitude for listening attentively to others, understanding their perspectives, and extracting critical information during witness statements and conversations.

Time Management: Exhibit strong time management skills, with the ability to prioritize tasks, meet deadlines, and efficiently manage multiple assignments concurrently.

Independence: Be capable of working independently with minimal supervision, taking initiative, and effectively managing your investigative workload.

Flexibility: Adapt to changing circumstances, handle unexpected challenges, and maintain a willingness to adjust work hours as needed.

Technical Proficiency: Possess proficiency in using smartphones, computers, and relevant software for documentation and communication.

Requirements: Candidates for this position must meet the following requirements:

• Self-starter who holds themselves accountable for results and performance
• Exceptional writing skills
• Ability to work from a home-based office and work flexible hours
• Valid driver's license and access to a reliable vehicle
• Minimum auto insurance in the amount of $100,000 each person/$300,000 each accident bodily injury/$50,000 property damage
• Smartphone and computer or laptop with a good internet connection
• State PI licensing if applicable

Preferred Skills/Experience:

While not required, the following skills and experience are preferred:

• Bi-lingual in Spanish and English
• Bachelor's Degree
• Insurance experience
• Investigations experience
• Customer service experience

Physical Requirements: This position requires the ability to perform the following physical tasks:

• Ability to travel to various locations for investigations.
• Lifting and carrying equipment and materials, such as cameras, documents, or evidence, up to 25 pounds.
• Sitting, standing, and walking for extended periods.
• Bending, kneeling, and reaching during scene investigations.
• Climbing stairs and accessing various locations.

ADA Requirements:

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you require any accommodations during the application process or while performing the job functions, please contact our HR department to discuss your needs and determine appropriate accommodations.

Frasco is an equal opportunity employer and values diversity in our workforce.

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