IPS Customer Service Representative - CORA Physical Therapy

IPS Customer Service Representative

Ignite Your Career With CORA!

As an IPS Customer Service Representative at CORA, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time position.

Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love About Us:

·         Competitive Pay

·         Medical, dental, vision, disability, and life insurance

·         7 paid annual holidays + 2.5 weeks PTO that grows with time

·         401K Retirement & savings plan 

·         Career growth opportunities within CORA

·         Leadership development: coaching, mentorship, and skill-building activities

·         Tuition reimbursement

What You’ll Need:

·         High School diploma or GED required

·         Previous customer service experience within the last two years required

·         Proficiency with Microsoft Office Suite (Word and Excel) required

·         Strong time-management and organizational skills

·         Superior written and verbal communication skills

·         High level of personal integrity, reliability, and honesty

·         Ability to work effectively in teams and autonomously in a fast-paced environment

Bonus Points:

·         Prior experience in a healthcare office setting

·         Basic medical terminology

·         Fluency in Spanish or Creole

What You’ll Do:

·         Schedule appointments and courtesy transportation as needed

·         Assist applicants with check-in and photos

·         Answer general questions and concerns from applicants in person and over the telephone

·         Procure completed electronic applications from Broward County and properly store within HIPPA-compliant cloud-based storage

·         Act as primary onsite Customer Service Representative for BCT TOPS program in person and over the telephone

·         Follow all operations processes and procedures and provide direct feedback to contractor

·         Warmly greet and build rapport with patients through in-person and phone interactions

·         Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary

·         Verify patient insurance for outpatient therapy benefits (applicable locations only)

·         Manage incoming physician referrals and prescriptions

·         Provide communication on first visit expectations to all new patients

·         Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)

·         Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files

·         Collect co-pay/deductible payments and provide a receipt with each transaction

·         Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager

·         Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.