IS Business/Benchtop Support Analyst - BSAIII - Milestone Technologies, Inc.

IT Support Specialist- Level II/III
ONSITE ROLE: South San Francisco, CA 94080
12 month++W2 (ONLY) Contract assignment - No Sponsorship or Third Parties.
Approximate hourly rate: $45.00 (non-exempt)

• Must have at least fiveyears experience with Windows Desktop administration.
• Experience in a life science, laboratory, and/or regulated (GLP, Google Cloud Platform, GMP) environment is highly desirable.
• Active Directory (AD) Experience (1+years)
• SCCM Experience (1+years)
• MS Intune Experience (1+years)
• MS Azure Experience (1+years)

Milestone is seeking to engage a Sr. IS Analysts with windows administration expertise to join the Enterprise Benchtop Services team for an 12 month + assignment. The position will perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software.

This consultant will upgrade computers used to run lab instruments that need operating system and data management remediation. The role may also work on general lab IT system problem tickets as reported by lab scientists.

Service will typically be provided during normal business hours between 8:00 am to 5:00 pm Monday - Friday, excluding Holidays and Shutdowns. However, some work may be required to be performed before or after these hours. Work will be done at the So San Francisco location.

Typical activities will include:
Windows Upgrades: Configure and deploy Windows laboratory systems using pre-defined lab image to support laboratory instruments. Work with the scientists for functional testing and acceptance; supporting regulatory validation steps as required. Maintain IT asset inventory systems during deployments
Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to enterprise file shares.
General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting.
Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep asset inventory up-to-date.

Additional tasks may include:
Physically inventory laboratory computers and reconcile with laboratory inventory system
Support corporate deployments of anti-virus, software patches to laboratory computers
Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.

Required experience/skillsets:

• 5+ years experience with Windows administration
• Active Directory (AD) Experience (1+years)
• SCCM Experience (1+years)
• MS Intune Experience (1+years)
• MS Azure Experience (1+years)
• Ability to lift, move, and installequipment up to 45 lbs
• Windows Operating systems - Win 7,10,11, Windows Server
• PC/Laptop Hardware maintenance
• Software/Hardware trouble-shooting
• Networking skills - TCP/IP, Windows Domains, Network configuration
• Excellent communication, customer relations and problem-solving
• Ability to work autonomously with follow-through to completion and documentation
• Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities.

• Experience in a life science, laboratory, and/or regulated (GLP, Google Cloud Platform, GMP) environment is highly desirable
• AWS Experience (1+years)
• Hyper-V (1+ years)
• ServiceNow (1+ years)