IS-Epic Support Specialist I - Samaritan Health Services

• JOB SUMMARY/PURPOSE
  • Supports Epic staff to intercept real time incidents and provide education. Provides usage and efficiency support to facilitate the adoption of the electronic health record, focusing on process improvement and automation opportunities (including AI). Supports staff and leadership in adopting and integrating electronic health records into practice and workflows. Documents and resolves situations in the IS ITSM tool.
• DEPARTMENT DESCRIPTION

  • Information Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The IS Apps Delivery and Ops function manages the operations of our existing services and implements new technology into the organization on behalf of our business customers. Our team includes the 24/7 service desk, application operations and implementation teams.

• EXPERIENCE/EDUCATION/QUALIFICATIONS
  • Associate's degree in a healthcare or Information Technology related field or equivalent experience required.
  • Experience, education, or training in Information Technology preferred.
  • Experience utilizing an Electronic Health Record system on a regular basis preferred.
  • Experience in clinical workflows in an inpatient and/or outpatient medical facility preferred.
  • Experience in providing Epic support preferred.
• KNOWLEDGE/SKILLS/ABILITIES
  • Communication: Effective written and verbal communication skills to perform group presentations, tactfully discuss and escalate issues, and listen to and understand complex information/situations. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.
  • Computer Literacy: Knowledge of electronic equipment, computer hardware and software. Ability to operate applications, enter data, and manipulate and process information. Proficiency in computer applications, including word processing, spreadsheets, databases, and information systems.
  • Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
  • Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  • Time Management: Ability to organize, plan and prioritize work to complete within required time frames and to follow up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• PHYSICAL DEMANDS

  • Rarely
    (1 - 10% of the time)

    Occasionally
    (11 - 33% of the time)

    Frequently
    (34 - 66% of the time)

    Continually
    (67 – 100% of the time)

    CLIMB - STAIRS

    CLIMB - LADDER

    LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

    LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

    LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

    LIFT (Overhead: 54" and above) 0 - 20 Lbs

    CARRY 1-handed, 0 - 20 pounds

    CARRY 2-handed, 0 - 20 pounds

    KNEEL (on knees)

    LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

    SQUAT Static (hold >30 sec)

    BEND FORWARD at waist

    SQUAT Repetitive

    ROTATE TRUNK Sitting

    ROTATE TRUNK Standing

    REACH - Upward

    PUSH (0-20 pounds force)

    PULL (0-20 pounds force)

    SIT

    STAND

    WALK - LEVEL SURFACE

    REACH - Forward

    MANUAL DEXTERITY Hands/wrists

    FINGER DEXTERITY

    GRASP Hand/Fist

    PINCH Fingers

    None specified

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