IS Support Technician - California Aeronautical University

Responsible for providing support for IS equipment, systems, and users. This includes installing, diagnosing, troubleshooting, repairing, maintaining, and upgrading all hardware and software to ensure optimal performance.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  

• Provides end-user support and provisioning, installation, configuration, maintenance of systems hardware and application software.
• Installs and supports PC workstation and server hardware, operating system software, business application and office productivity software
• Creates and manages user accounts in Active Directory, Entra ID, and other cloud systems.
• Troubleshoots and restores systems functionality and access to network resources
• Assists with data backup and recovery tasks.
• Provides guidance to employees on the proper and effective use of office productivity tools, business applications and shared file and printing services
• Able to install, terminate and troubleshoot ethernet network cabling.
• Able to setup and operate various types of audio/video equipment.
• Adhering to and enforcing all security protocols and policies.
• Able to build interdepartmental relationships and provide excellent customer service.
• Ability to effectively communication, both verbally and in writing, with users of varying degrees of technical ability and understanding.
• Effective time management skills and ability to manage multiple projects simultaneously.
• Must be a team player and be able to work independently. Exceptional troubleshooting skills and a high level of attention to detail.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); 2-3 years desktop/server/user support experience.  

Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required