ISP Support Technician - TEKsystems

Description:

Primary Responsibilities

*Answer inbound technical support phone calls, chats and emails related to ISP partners.

*Consult with customers and provide additional solution in the form of up-selling NRTC’s products and services.

*Troubleshoot voice, data, video and connection issues for customers.

*Identify, troubleshoot and assist customers with voice, data, video and connection issues.

*Answer customer service related questions

*Track and record each phone call and provide a detailed description of the call

*Provide backup assistance for other Technical Support Representatives

Skills:

Windows 10, Windows 7, call center support, Troubleshooting

Provide world-class customer support for ISP partners. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.

Additional Skills & Qualifications:

NRTC wants a group of ISP technicians to be LOCAL to either their Cedar Rapids IA, Huntsville AL or Raleigh NC centers if possible.

Training will start on Monday 10/7.

Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week.

The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr.

• AA or some sort of completed education in Computer Science or related IT field

• obtained 2 Certifications in A+, Security+, Net+ or CCNA.

Experience Level:

Entry Level

o    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.