Issue Remediation Quality Assurance, SVP - Citigroup
Tampa, FL 33601
About the Job
The Markets Controls and Regulatory Management function is seeking an SVP within the Markets Issue Management team that is responsible for supporting overall issue management, including governance, quality control, quality assurance and supporting 2nd and 3rd line audits/reviews
This IQA role will primarily focus on delivering effective and on-time delivery of issue remediation across the Markets business at Citi with a focus on remediations within the Markets Operations function dealing with processes such as settlements, margin, asset servicing, as well as other areas.The role integrates in-depth knowledge of risk practices, control design and implementation, and audit validation methodology with a solid understanding of the effective partnership required across the first, second and third lines to complete remediation effectively.The role will drive effective risk and control remediations through engagement with peers within the Markets business and will also require extensive interaction and partnership with Internal Audit (IA), other Quality Assurance teams and cross functional stakeholders across the first and second lines
This includes facilitating engagement through to relevant Markets and enterprise governance forums, remaining closely engaged with the Enterprise Issue Management team for consistency and to assess applicability across other Citi business lines.Responsibilities: Drive Markets IQA engagement across the full lifecycle of high severity issue remediations and key remediation programs.Support oversight over the Markets owned issue inventory, ensuring interaction with other functions/businesses where required for effective remediation.Partner with and act as a key resource for Markets Issue owners & coordinators to advise and support on the effective design and implementation of key control remediations.Improve IA engagement by promoting awareness and knowledge of IA methodology.Partner with colleagues to build highly effective relationships across the Markets business to ensure remediation design and implementation is effectively project managed and executed in co-ordination with second and third lines.Drive diligence and quality and completeness of documentation supporting remediation to create cohesive narratives that clearly articulate scope, problem statement, corrective actions taken, success criteria, outcomes and risk reduction impact.Evaluate solution design and effectiveness using risk-based approach to support overall conclusions.Utilize analytical review techniques to validate information and generate meaningful insight for Markets stakeholders.Report and escalate to issue owners and Markets senior management, including relevant governance forums, on the progress and effectiveness of control remediations (and emerging risks) to enable connectivity to scorecards and manage element of surprise.Support the IQA program for Markets, ensuring adherence with IQA relevant policies and procedures.Qualifications & skills:Experience facing off to Internal Audit and regulators is preferred.Understanding of audit methodology and regulatory validation events.Ability to operate in large-scale initiatives, cross functional organizations, ambiguous environments and exhibit agility in navigating from current state to proposed solutions.Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution in a collaborative approach.Excellent oral and written communications skills; must be articulate and persuasive.Ability to drive change to business practices by working effectively.Ability to work in a team environment, listen and work well with others.Commercially focused and open to different ideas/viewpoints.Capable of prioritizing and multi-tasking in a dynamic, fast paced environment.Demonstrated analytical skills with follow-up and problem-solving capability.Ability to analyze a process and recommend ways to improve design and operating effectiveness of controls.Previous experience in Operations function or knowledge of Operations processes/controls is a plus10+ years of experienceFamiliarity with 3rd party risk models.Consistently demonstrates clear and concise written and verbal communication skillsSQL, Perl or Python, Matlab or R, Excel VBA
Database administrator experience is a plus.Education:Bachelor's/University degree, Master's degree preferred.------------------------------------------------------Job Family Group: Risk Management------------------------------------------------------Job Family:Business Risk & Control------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Tampa Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$130,880.00 - $196,320.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
For additional information regarding Citi employee benefits, please visit citibenefits.com
Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Sep 16, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster
View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
This IQA role will primarily focus on delivering effective and on-time delivery of issue remediation across the Markets business at Citi with a focus on remediations within the Markets Operations function dealing with processes such as settlements, margin, asset servicing, as well as other areas.The role integrates in-depth knowledge of risk practices, control design and implementation, and audit validation methodology with a solid understanding of the effective partnership required across the first, second and third lines to complete remediation effectively.The role will drive effective risk and control remediations through engagement with peers within the Markets business and will also require extensive interaction and partnership with Internal Audit (IA), other Quality Assurance teams and cross functional stakeholders across the first and second lines
This includes facilitating engagement through to relevant Markets and enterprise governance forums, remaining closely engaged with the Enterprise Issue Management team for consistency and to assess applicability across other Citi business lines.Responsibilities: Drive Markets IQA engagement across the full lifecycle of high severity issue remediations and key remediation programs.Support oversight over the Markets owned issue inventory, ensuring interaction with other functions/businesses where required for effective remediation.Partner with and act as a key resource for Markets Issue owners & coordinators to advise and support on the effective design and implementation of key control remediations.Improve IA engagement by promoting awareness and knowledge of IA methodology.Partner with colleagues to build highly effective relationships across the Markets business to ensure remediation design and implementation is effectively project managed and executed in co-ordination with second and third lines.Drive diligence and quality and completeness of documentation supporting remediation to create cohesive narratives that clearly articulate scope, problem statement, corrective actions taken, success criteria, outcomes and risk reduction impact.Evaluate solution design and effectiveness using risk-based approach to support overall conclusions.Utilize analytical review techniques to validate information and generate meaningful insight for Markets stakeholders.Report and escalate to issue owners and Markets senior management, including relevant governance forums, on the progress and effectiveness of control remediations (and emerging risks) to enable connectivity to scorecards and manage element of surprise.Support the IQA program for Markets, ensuring adherence with IQA relevant policies and procedures.Qualifications & skills:Experience facing off to Internal Audit and regulators is preferred.Understanding of audit methodology and regulatory validation events.Ability to operate in large-scale initiatives, cross functional organizations, ambiguous environments and exhibit agility in navigating from current state to proposed solutions.Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution in a collaborative approach.Excellent oral and written communications skills; must be articulate and persuasive.Ability to drive change to business practices by working effectively.Ability to work in a team environment, listen and work well with others.Commercially focused and open to different ideas/viewpoints.Capable of prioritizing and multi-tasking in a dynamic, fast paced environment.Demonstrated analytical skills with follow-up and problem-solving capability.Ability to analyze a process and recommend ways to improve design and operating effectiveness of controls.Previous experience in Operations function or knowledge of Operations processes/controls is a plus10+ years of experienceFamiliarity with 3rd party risk models.Consistently demonstrates clear and concise written and verbal communication skillsSQL, Perl or Python, Matlab or R, Excel VBA
Database administrator experience is a plus.Education:Bachelor's/University degree, Master's degree preferred.------------------------------------------------------Job Family Group: Risk Management------------------------------------------------------Job Family:Business Risk & Control------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Tampa Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$130,880.00 - $196,320.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
For additional information regarding Citi employee benefits, please visit citibenefits.com
Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Sep 16, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster
View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
Source : Citigroup