IT Account Customer Success Representative - Acture Solutions

Your Role: Acture Solutions is seeking a driven and customer-focused IT Account Customer Success Representative to fulfill our Acture platform commitments to clients. The ideal candidate will represent Acture both internally and externally, ensuring a seamless service experience for partners and clients. This role is key in delivering exceptional post-sale support and actively engaging with customers to ensure satisfaction.

Your Impact:

• Provide exceptional post-sales client support, ensuring high customer satisfaction with existing services and software.
• Manage service/product renewals, expand current offerings, and collaborate with sales leadership to create and deliver Quarterly Business Reviews while maintaining continuous client engagement.
• Support the Sales team by preparing accurate sales orders and quotes, ensuring all client expectations are met efficiently.
• Collaborate cross-functionally with internal teams to develop and implement innovative solutions tailored to client needs.
• Facilitate clear communication between Sales, Finance, and other departments to ensure smooth operations and exceptional client support.
• Handle and triage customer inquiries, escalating complex issues to the appropriate teams to guarantee timely and effective resolutions.

Who You Are:Required Qualifications:

• 2+ years of experience in customer success, account management, or related fields.
• Proven ability to manage multiple projects and priorities simultaneously.
• Persuasive communication skills, with a professional and proactive approach to customer engagement.
• Comfortable working in a fast-paced, deadline-driven environment.
• Experience in leading virtual presentations and client onboarding sessions.
• A self-starter who values teamwork, collaboration, and continuous feedback.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients at all levels.
• Strategic thinker with the ability to identify and prioritize opportunities effectively.
• Proficient in using CRM tools and other sales-related software.
• May require some local travel to client sites

Preferred Experience:

• Previous experience working closely with infrastructure engineering and product teams.
• Bachelor's degree in business, marketing, or a related field (MBA is a plus).

Work Schedule: This is a full-time, in-office position based in Fishkill, NY. Standard hours are Monday through Friday, 8:00 AM - 5:00 PM.

Who We Are: Acture Solutions has been a leader in the technology solutions industry for over four decades, offering innovative 360º IT solutions across Upstate NY. Under new leadership in the last five years, we have experienced exponential growth, earning recognition on Inc. Magazine's Fastest Growing Companies List for two consecutive years. With ambitious growth plans, we are seeking dedicated individuals to join us as we continue to expand.

What We Offer: We provide a competitive compensation package, including a medical insurance plan with zero deductible, vision and dental coverage, a 401k plan, and generous PTO. The expected salary range for this role is $55,000 to $75,000, plus bonus potential. Acture Solutions is an Equal Opportunity Employer, and we value diversity within our team.

Our Culture: At Acture Solutions, we prioritize a "people first" culture, where respect and quality are at the core of everything we do. Our team is driven by excellence and a shared passion for delivering outstanding solutions for our clients. We foster a fun, inclusive, and high-performance work environment that empowers every individual to contribute to our collective success.

Join Us: If you are looking for a dynamic role where you can make a real impact and grow your career, we encourage you to apply. Acture Solutions requires a valid driver's license and criminal background check for all positions.

A criminal background check and having a valid drivers license are requirements for this position.