IT Administrator - Team JAS, Inc
Jacksonville, FL 32256
About the Job
Are you passionate about technology and skilled in managing IT systems to keep operations running smoothly? Team JAS, a leader in aerospace solutions, is looking for a dedicated IT Administrator to support and enhance our growing tech infrastructure. This role is vital to our daily operations, requiring a proactive, solutions-oriented individual with expertise in network management, software, and hardware troubleshooting. If you're ready to be a key player in a dynamic, fast-paced environment and help us drive innovation and efficiency, we’d love to hear from you!
About The Position:
The onsite IT Systems Administrator is responsible for maintaining and supporting the organization’s IT infrastructure while ensuring high availability and delivering exceptional technical support to users. This role integrates day-to-day helpdesk duties with advanced system administration functions, requiring expertise in troubleshooting, infrastructure management, and project coordination. The Administrator will provide first-line helpdesk support, assist users with their technical needs, and troubleshoot issues related to our ERP system, Quantum Component Control. This position will coordinate with both the R1 IT department and EIC’s technical team as necessary.
IT Support and Help Desk
Founded in 1986, Team JAS is a leading aerospace company specializing in the support of the Twin Otter aircraft. We’re proud to serve as the world’s premier solutions provider for Twin Otter parts, repair, maintenance, overhaul, and FAA-PMA-approved manufacturing. Located in Jacksonville, Florida, our 33,000-square-foot facility houses an extensive inventory, our shipping and receiving department, a certified FAA (YJAR8401) and EASA (EASA.145.6700) repair station, and a Viking Air Factory Endorsed Component Center.
Team JAS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
About The Position:
The onsite IT Systems Administrator is responsible for maintaining and supporting the organization’s IT infrastructure while ensuring high availability and delivering exceptional technical support to users. This role integrates day-to-day helpdesk duties with advanced system administration functions, requiring expertise in troubleshooting, infrastructure management, and project coordination. The Administrator will provide first-line helpdesk support, assist users with their technical needs, and troubleshoot issues related to our ERP system, Quantum Component Control. This position will coordinate with both the R1 IT department and EIC’s technical team as necessary.
IT Support and Help Desk
- Provide first-level user support by troubleshooting hardware and software issues in person and remotely.
- Respond to incoming support requests, ensuring timely resolution or proper escalation according to IT policy.
- Assist staff with technical issues, maintaining logs of support activities.
- Set up, maintain, and track IT equipment (computers, printers, routers) and inventory.
- Manage user accounts across systems (Active Directory, Office 365, 3CX, CodeTwo).
- Participate in on-call rotations to provide 24/7 emergency support as necessary.
- Troubleshoot application connectivity issues between Quantum Component Control and Office 365, as well as Quantum and label printers.
- Collaborate with Component Control to diagnose issues and communicate proposed resolutions.
- Support the business needs across Quantum for Maintenance, Repair and Overhaul (MRO), Parts Manufacturing Approval (PMA), and Inventory/Part Sales.
- Assist Accounting, Receiving, Shipping, Supply Chain, and Sales departments in relation to Quantum and analytics needs.
- Monitor, administer, and maintain servers, networks, and IT infrastructure, including firewalls, VPNs, and LAN/WAN systems.
- Ensure system security by managing antivirus, patching, and backup systems, conducting regular checks on system logs and backups.
- Support the design, deployment, and documentation of IT infrastructure and security protocols.
- Manage software licenses and ensure compliance, including Office 365.
- Conduct disaster recovery testing and infrastructure maintenance outside production hours.
- Reconcile IT assets, manage purchasing, and oversee the decommissioning of old systems.
- Maintain documentation of networks, security groups, and distribution lists.
- Organize testing and schedule upgrades, patches, and maintenance outside production hours, including OS, antivirus, and malware protection.
- Diploma or Technical Certificate in IT related field
- 3 years in a combined system administration and helpdesk role.
- Familiarity with helpdesk ticketing systems and IT operations (system monitoring, troubleshooting, and asset management).
- Hands-on experience with Active Directory, Office 365, endpoint security management, and Quantum Control.
- Proficiency in Oracle SQL, stored procedures, functions, and custom reporting for business intelligence.
- Knowledge of Microsoft technologies (Windows Server 2012/2016, Azure, Intune), VMware, and scripting/automation (PowerShell).
- Understanding of security best practices, data protection, disaster recovery planning, and IT policy management.
- Technical certifications (e.g., Microsoft, Linux, Cisco) are a plus.
- Strong analytical skills with the ability to interpret data and make recommendations.
- Experience in the aviation sector and enterprise platforms like MS SharePoint.
- Experience with Crystal Reports 2016, Delphi 7 forms, and SQL for reports and analytics.
- Must be available for emergencies and after-hours support as needed to ensure 24/7 system uptime.
- Ability to manage multiple projects with competing priorities and deadlines.
- This is an onsite position: 8am-5pm
Founded in 1986, Team JAS is a leading aerospace company specializing in the support of the Twin Otter aircraft. We’re proud to serve as the world’s premier solutions provider for Twin Otter parts, repair, maintenance, overhaul, and FAA-PMA-approved manufacturing. Located in Jacksonville, Florida, our 33,000-square-foot facility houses an extensive inventory, our shipping and receiving department, a certified FAA (YJAR8401) and EASA (EASA.145.6700) repair station, and a Viking Air Factory Endorsed Component Center.
More than just an aerospace solutions provider, Team JAS is a dedicated team committed to excellence, innovation, and integrity. As part of the Exchange Income Corporation, we offer the stability of a larger organization with the collaborative culture of a close-knit team. Here, each member’s contributions make an impact as we work together to advance the future of aviation. Join us, and be part of something exceptional.
Our Culture:
We believe our most valuable resource is our people! At Team JAS, we’re more than just a company; we’re a community where employees feel valued, supported, and inspired to do their best work. We strive to create a dynamic and stimulating environment where employees are motivated to give their best effort while also enjoying the benefits of a balanced and fulfilling work experience.
Benefits (eligible after 60-days)
Team JAS offers an exceptional benefits package designed to support the well-being and success of our employees. From FREE employee health insurance coverage to a generous PTO package, we prioritize providing our employees with wellness, balance, and overall experience. Our comprehensive benefits package includes opportunities for professional growth and development, demonstrating our commitment to fostering a healthy, happy, and engaged workforce.
- *** FREE *** Employee Health Insurance provided by Florida Blue
- Life and Accidental Death Insurance
- Long Term Disability
- Short Term Disability
- Dental Insurance
- Vision Insurance
- Generous PTO Plan
- 6% Matching 401k Plan
- Employee Stock Purchase Plan
- Paid Holidays (8 paid holidays per year)
- Floating Holidays starting on the first day
- Parental Leave
Team JAS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
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Source : Team JAS, Inc
