IT Analyst - Disaster Recovery & Backup - SHI International Corp.

Job Summary

The Disaster Recovery and Backup Coordinator is responsible for planning, implementing, and overseeing the organization's disaster recovery (DR) and backup strategies to ensure the integrity, availability, and security of critical data and systems. This role will ensure appropriate measures are in place to recover systems and data during disruptions, disasters, or data loss. The individual will work closely with IT teams, management, and external vendors to ensure compliance with industry standards and internal policies. 

This position is required to report to the SHI Somerset or SHI Austin office location as determined by SHI management.  

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include, but not limited to:

• Disaster Recovery Planning:
  • Develop, maintain, and update disaster recovery plans (DRP) for all critical systems and data. Conduct risk assessments and business impact analyses to identify potential threats and vulnerabilities
  • Coordinate with IT teams to ensure DR plans are aligned with infrastructure and network configurations
  • Implement and update disaster recovery strategies to minimize downtime in a disaster
• Backup Strategy Management:
  • Design and implement comprehensive backup and restoration strategies for all systems, data, and applications
  • Ensure regular backups are scheduled, performed, and validated for accuracy and completeness
  • Maintain backup retention policies in line with organizational and regulatory requirements. Exercises backup systems regularly to ensure data can be restored promptly and efficiently
• Exercises and Audits:
  • Coordinate and execute regular disaster recovery and backup exercises, including failover and restoration procedure
  • Ensure exercise results are documented and issues are addressed to improve processes
  • Maintain compliance with relevant laws and regulations through regular audits and reporting
  • Ensure backup and disaster recovery solutions are audit-ready at all times
• Collaboration and Communication:
  • Collaborate with cross-functional teams to identify critical systems and applications for DR planning
  • Work with vendors, external consultants, and third-party service providers to enhance disaster recovery capabilities
  • Communicate with senior management and key stakeholders to ensure alignment on recovery strategies
  • Provide training and awareness sessions to staff regarding disaster recovery and backup protocols
•  Incident Response:
  • Act as the primary IT point of contact during disaster recovery and backup-related incidents
  • Coordinate disaster recovery efforts to ensure minimal downtime and data loss
  • Work closely with IT teams to troubleshoot and resolve backup failures and system outages
•  Documentation and Reporting:
  • Maintain comprehensive documentation of disaster recovery and backup plans, exercise results, and recovery efforts
  • Create detailed reports for management outlining the status of disaster recovery readiness and any gaps in current strategies—track and report on recovery time objectives (RTOs) and recovery point objectives (RPOs)

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field or equivalent experience
• 5+ years of experience in disaster recovery, business continuity, backup management, or related IT roles
• Experience with backup and disaster recovery technologies (e.g., Veeam, Commvault, Zerto, AWS Backup, Azure Backup, Veritas)
• Knowledge of industry standards and best practices (e.g., ISO 22301, NIST)
• Familiar with Disaster Recovery Institute (DRI) best practices

Required Skills

• Strong problem-solving, analytical, and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work independently and within cross-functional teams

Preferred Skills/Qualifications:

• Experience with regulatory compliance (e.g., GDPR, HIPAA) is a plus
• Experience with regulatory compliance (e.g., GDPR, HIPAA) is a plus
• Experience with the following:
•  Disaster Recovery Planning 
•  Backup Management 
•  Risk Analysis and Business Impact Assessments 
•  Data Security and Integrity 
•  Compliance with Industry Standards 
•  Incident Response and Recovery 
•  Project Management

Additional Information

• The estimated annual pay range for this position is $60,000 - $90,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status