IT Analyst/Programmer at University of North Carolina at Chapel Hill
Chapel Hill, NC 27599
About the Job
IT Analyst/Programmer
University of North Carolina at Chapel Hill
Position Number
00060193
Hiring Range
$90,000 - $110,000
Department Description:
ITS Enterprise Applications (EA) develops and implements software solutions for University enterprises and other campus users. The team supports existing applications within the University’s ConnectCarolina enterprise report management system, including ConnectCarolina’s finance, human resources and payroll pieces and student administration.
Equal Opportunity Employer:
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Position Description:
This position is a 100% remote work arrangement, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside in North Carolina, within a reasonable commuting distance of their assigned duty station.
ITS-Enterprise Applications is seeking an experienced Application Analyst to provide support for the Document Management System for a variety of campus customers. The position responsibilities include:
-Establish processes and procedures for creating and maintaining secure access to the Perceptive Content Application.
-Provide technical analysis, advice and troubleshooting expertise to customers, teammates and other ITS members.
-Analyze, design, develop, test and support business applications.
-Effectively and efficiently respond to software issues as reported by customers and proactively evaluate software/logs/notifications to uncover issues/make improvements as appropriate.
-Work with supervisor and customers to understand issues/new requirements and translate requirements into technical solutions.
-Document technical solutions in specifications or ticket work logs, as appropriate.
-Work with vendors to resolve software issues and configure software.
-Develop and support interfaces to vendor and internal applications.
-Document information on the functionality/configuration of software applications, interfaces, batch processes, etc. and keep the information up to date.
-Assist team members with tasks and skills/knowledge transfer activities as requested.
-Understand and carry out the SDLC, Security, and other policies of ITS.
-Keep supervisor informed of status, issues, etc.
Essential Skills, Knowledge and Abilities:
-Experience with Java, Java script, .Net or PHP languages.
-Experience writing SQL statements for reporting and/or validating data.
-Experience capturing customer requirements and translating into technical design documents.
Education Requirements:
Master’s and 1-2 years’ experience; or Bachelors and 2-4 years’ experience; or will accept a combination of related education and experience in substitution.
Qualifications and Experience:
-Perceptive Content Document Management Experience.
-Demonstrated experience in the analysis, design, development, testing and support of business applications.
-Strong communication and organizational skills.
-Experience documenting applications and processes.
-Strong analytical and problem-solving skills.
-Excellent customer service skills.
Quick Link for Direct Access to Posting: https://unc.peopleadmin.com/postings/286711
Posting Open Date: 08/21/2024
Posting Close Date: 09/11/2024
Open Until Filled: No
Office of Human Resources Contact Information: If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.