It Application Analyst (Clinical Systems Applications Team) - UC Health

Job Description

UC Health is hiring an IT Application Analyst for the Clinical Systems Applications Team IS&T Department

Clinical Systems (Applications Team) supports approximately 110+ applications, handling break fix, production support, upgrades and new application projects for the organization. The duties of this position include technical support, integration support, customer relations and application support for the Applications Clinical Systems team. Responsible for implementing and supporting designated software applications in accordance with departmental standards and procedures. Work with users to apply system functionality to production practices. Develops reports to meet users requirements. Develops operational procedures and test software.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com

Responsibilities

System Development and Support -

• Provides documented solution alternatives to problems/issues including adhoc reports to support offered solutions.
• Executes application design changes according to established procedures.
• Develops detailed, written, and inclusive application test plans.
• Performs complete testing of software and validates application requirements are met.
• Provides maintenance support for all application tables or reports.
• Provides user training and/or support to customers, training, and operations staff.
• Provides timely and accurate support to resolve application errors and user reported problems.
• Utilizes and adheres to production support standards including Total Support Desk.
• Documents application request using the Service Request and Analysis Checklist formats. Acts as a resource / subject matter expert for the UC Health Departments.
• Assists in the evaluation for system hardware and software products. Checks, verifies, processes standard application reports as required by end users.

System Definition -

• Defines and designs system tables, parameters and set up that optimizes application functionality.
• Effectively interacts with vendors and end users to evaluate and implement products.
• Provides information and designs for testing applications and contingency plans.
• Provides timeline for all non project enhancements.
• Develops accurate application functional and technical specifications.

Coordination -

• Assesses and escalates user requests and issues.
• Assists with vendor and consultant activities.
• Facilitates installation of application patches.
• Facilitates with other IS&T groups new equipment requests.
• Facilitates with IS&T groups optimal use of data center resources.
• Works with programming teams on application development.
• Provides consults to IT staff.

Project Support -

• Provides task level detail for project plans, including suggested schedules and skill set of team members required
• Provides accurate and timely individual status reports; adhere to PMO standards
• Documents and ensures timely resolution of project issues
• Coordinates effectively with team members and vendors
• Determines and manages workload priorities
• Assists with activities across IS&T Raises issues to the appropriate level Resource to projects

Customer Relationship: -

• Facilitates end user meetings
• Develops consensus within user groups
• Encourages and displays actions that result in high client satisfaction or process improvements
• Provides effective written and verbal communication to end users
• Provides consults to end users
• Other duties as assigned: Provides occasional backup for other application analysts

Qualifications

• Bachelors degree in Information Systems or related field combination of education preferred.
• Two or more years experience with computer applications (programming, analysis, or end user with demonstrated understanding of applications) preferred.
• Healthcare systems experience desired.
• Applications knowledge in UC Health current systems preferred.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment.