IT Application Analyst at HumanGood Community Support Center

An IT System Analyst is responsible for supporting and enhancing business applications to optimize workflows and ensure efficient operations across various departments. Under general supervision, the analyst creates, modifies, and maintains application platforms, ensuring they align with the organization's strategic goals. The analyst is responsible for identifying improvement opportunities, troubleshooting issues, and implementing solutions that enhance productivity and compliance while also designing, installing, maintaining, evaluating, diagnosing, and monitoring both internal and third-party applications. This role requires collaboration with IT leadership and business partners to execute the vision for operational applications while adhering to technology guidelines and security protocols.

• Planning, coordinating, and leading activities related to the design, development, and implementation of system build
• Developing, testing and deploying customizations, custom objects, new functionality, and modules based on evolving business needs
• Monitoring end-user usage of systems and tracking performance while working with other departments to ensure success in reaching their goals
• Working closely with IT teammates, project leaders, internal partners, third party vendors, and end users to understand and analyze requirements and formulate technical solutions to meet evolving business needs
• Providing internal, on-going system/technical support to users, including system administration, system security, system configuration, training and maintaining proper system access for all roles
• Developing, documenting, and implementing policies, procedures, and guidelines to ensure data integrity, changes protocols, customization, and usage
• Maintaining up-to-date knowledge of platform functionality, customization, and integrations to support business operations
• Working on projects that may be assigned on an ad hoc basis and possibly assisting other corporate initiatives as necessary
• Ability to understands software and hardware requirements as applicable to the multiple application and varied departments
• Ability to be the subject matter expert in supporting, maintaining, and administering complex applications as a subject matter expert.
• Ability to test, debug, implement, and document changes in systems to meet the needs of the customer or application requirements, as baseline testing
• Ability to effectively interface with technical and nontechnical team members at all organizational levels
• Ability to demonstrate soft skills required; listening to customer’s needs, communicating ideas clearly to customers, being an advocate for customers, understanding how to prioritize workload, and presenting ideas.
• Ability to build a partnership with application vendors and their teams that enhances each product and support from an enterprise level
• Ability to recommend and implement standards, policies, and procedures to achieve agreed upon service levels agreements including maintaining performance, upgrades, back-up, recovery and archive functions
• Fully responsible for problem management activities such as issue resolution and root cause analysis reports.
• Candidate must be self-motivated, able to work independently, able to multitask in a fast-paced environment and takes initiative

To be successful in this role, you would have: 

• A bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field is preferred.
• Certifications in relevant technologies or platforms (e.g., Microsoft Certified: Azure Fundamentals, AWS Certified Solutions Architect, Certified Information Systems Security Professional [CISSP]) are highly desirable.
• 5+ years prior experience working within healthcare IT environments is advantageous, offering a deeper understanding of industry-specific challenges and systems.
• Experience with Application Programming Interfaces (APIs) and modern technology architectures is required to support system integration and the development of efficient technology solutions.

• 1 to 3 years’ experience in the implementation, integration, and administration of business applications, including troubleshooting, configuration, and maintenance.
• A solid understanding of SQL server concepts, including querying and database management, is essential for managing data and supporting application functionality.
• Strong verbal and written communication skills, with the ability to articulate complex technical concepts clearly to non-technical stakeholders and business partners.
• Demonstrated ability to maintain a high level of attention to detail while managing multiple priorities, ensuring alignment with project timelines and business requirements.
• Ability to adapt quickly to changes in the work environment, showing flexibility and resilience in response to new challenges and evolving business needs.
• Must be capable of working independently with minimal supervision, as well as collaborating effectively within cross-functional teams.
• Willingness to travel up to 25% of the time for project-related activities, on-site support, or team collaboration.

What's in it for you? 

As the largest nonprofit owner/operator of senior living communities in California and one of the largest in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members are eligible for the following:

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1^st of the month following your start date
• $25 + tax per line Cell Phone Plan
• Tuition Reimbursement
• 5 star employer-paid employee assistance program
• Find additional benefits here: www.HGcareers.org

Compensation: 76-95k depending on experience