IT Applications Analyst - Epic Cupid/Radiant - South Shore Health

Job Description Summary

Participates in the development of workflows, system configurations, change documentation and training staff on application functionality. Analyzes procedures and problems within manual/automated health care systems; reports findings and when applicable recommends options for resolutions. Formulates system scope and objectives. Acts as a liaison with all areas of the hospital, utilizing the software application, conducting meetings to determine future enhancements, and preparing and maintaining related documentation. Provide ongoing support and participate in on-call coverage as assigned.

Job Description

South Shore Health, Southeastern Massachusetts' leading provider of emergency, acute, and outpatient care, is seeking an experienced Ancillary Application Analyst to join our IT team. The successful candidate will work with application and legacy system resources and the user community to ensure the applications meet South Shore Health’s needs. The location of this role is flexible, with work able to be conducted from our office in Weymouth, or hybrid in-person/remote, or fully remote with the capability to come to the office as needed for important meetings.

Responsibilities

• Design, build, testing, installation and support of software applications utilized by ancillary departments (Radiology, Cardiology, Respiratory, etc) .
• Leads project activities for software analysis and design, problem solving, application and system installation and implementation, and working with multi-disciplinary teams
• Formulates system scope and design objectives through analysis and research to configure vendor-maintained systems or develop or modify in house systems
• Acts as a liaison with all areas of the hospital that utilize the software application, conducting meetings to determine future enhancements, and preparing and maintaining related documentation

Skills & Abilities

• Excellent written, verbal, and interpersonal communication skills
• Proficient knowledge of web-based technologies, processes, and analytics
• Ability to deliver IT solutions through the entire systems development lifecycle (requirements, design, build, test, deploy, and support)
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Excellent skills in dealing with unstructured problems that affect efficiency and effectiveness of customers
• Basic knowledge of standardized improvement methodologies
• Proficiency in Microsoft Office including Word, Excel, and Power Point required

Qualifications

• BS in Computer Science or related field preferred
• 3+ years of professional application development experience, including proven project management experience, both leading and participating on project teams from initiation through successful implementation and acceptance of application changes
• Experience supporting healthcare software applications and their integration with Enterprise Health Records
• Experience with Epic Cupid required. Certification in Epic Cupid/Radiant preferred.
• Knowledge and experience with health care information systems or knowledge of processes and workflows common in physician practices across varied specialties combined with advanced computer skills
• Understanding of current business practices and computing systems, interfaces and hospital and medical group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications
• Analytical and technical skills necessary to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems