IT Asset Analyst - American Heart Association

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The Business Systems Analyst role is responsible for developing standards for software solutions, analyzing and facilitating new software requests, and collaborating with Business Technology Solutions Managers, legal, and Cyber teams to ensure compliance. Additionally, this position closely collaborates with these groups to support new businesses and grants with unique technical requirements. Furthermore, the Asset Analyst is responsible for analyzing, identifying, and managing the lifecycle of BT hardware and software assets, determining optimal refresh and retirement schedules based on grant and special program needs.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

• Managing the intake of new applications, working with the BSM to analyze the requirements and depending on the request vetting the product with Legal, Risk Management and Cybersecurity.
• Analyzing and managing inventory assessments, audits, and managing the disposal of IT assets and ensuring tracking within our Configuration Management Database (CMDB).
• Analyzes and recommends modifications or introduction to new software or procedures for operational efficiencies that increase control over IT assets, cost reductions and compliance.
• Provides oversight and analysis of IT hardware and software assets across American Heart Association, International, RQI, and commercial technology sectors.
• Developing and updating auditing processes and procedures and communicating changes to the appropriate stakeholders.
• Demonstrates and leads a commitment to customer service; anticipates, meets and/or exceeds expectations by solving problems quickly and effectively; makes customer issues a priority
• Responds to Technology Service Desk tickets and trouble shoots for client base. Provides solutions within service level agreements.

• Bachelors Degree or equivalent experience
• 3 years of experience implementing, using and supporting enterprise asset management
• 3 years of experience using Service Management System
• Deep understanding of IT Asset management with a focus on hardware and software lifecycle
• Experience accessing user software needs and recommending current standard
• Experience using ITIL best practices
• Excellent communication skills
• Ability to meet service level agreement customer service
• Strong commitment to developing and updating software & hardware audit processes and procedures
• Experience conducting software audits to ensure compliance

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
  
  
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
  
  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  
  
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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EOE/Protected Veterans/Persons with Disabilities

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