IT Asset Management Hardware In Office Contract - Randstad USA

Our enterprise global client has a long term opportunity for an IT Asset Management Analyst to support a team in the office.

Candidate will have 2 to 5 years of IT hardware asset management and solid Service Now experience (Required).

Responsible for defining and conducting physical inventory and asset management for all assets in corporate and remote locations. Responsible for managing the new End User onboarding and exit process including reporting and follow up for asset retrieval.

 
location: Bridgewater, New Jersey
job type: Contract
salary: $25 - 33 per hour
work hours: 8am to 4pm
education: Associates
 
responsibilities:

JOB RESPONSIBILITIES:

Responsible for reviewing or defining metrics associated with the Asset Management service, and ensuring SLA's and KPI's are met or exceeded on a consistent basis.

Effectively communicate with the customer and potentially senior leadership as needed.

Participate and potentially drive, small to medium scale projects as they relate to the Asset Management strategy or service.

Ensure sufficient stock / inventory is maintained, including managed assets and peripherals.

QUALIFICATIONS:

1 TO 5 years in an Asset Management coordination role

Excellent communication skills

Professionalism, proactive, attention to detail, exceptional customer services support skills.

Comfortable in a fast-paced, dynamic environment and able to multi task

Goal and solution oriented

Motivated to learn and resourceful

Ability to react quickly to changing environments

RESPONSIBILITIES:

Receiving new assets to stockroom

Monitoring inventory levels of assets and asset accessories keeping on-hand stock levels at the standard count

Deploying laptops, phones, and tablets to users documenting each step through ServiceNow

Communicating with branch offices about assets in their custody and providing proper information to return assets to corporate HQ.

Properly and accurately maintain ServiceNow records to display a proper system of records for all corporate assets, including proper naming conventions, accurate location tracking, and hardware status

Updating and executing the proper documentation for the Asset Management processes

Asset recovery from separated employees

Manage Work From Home equipment

Shipping equipment to employees and tracking deliveries

Tracking/Assigning equipment in ServiceNow

Weekly hardware audits comparing the on-hand inventory to prior week, reconciling the differences to ensure proper asset handling

Asset Disposal

Chain of Custody tracking

In a timely manner, deploying VIP and Executive hardware assets to the Executive support team

Skills required:

Excellent knowledge of ServiceNow platform required

Communication skills, as we work hand in hand with the Regional Support/Desktop Help team and end users

Highly organized, Attention to detail, Ability to delegate and multi-task

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Associates