IT Business Analyst - New Era Cap Co., Inc.

Since 1920, New Era has been hand-crafting the finest headwear and apparel in the world. New Era employees are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Every day at New Era is a new experience because we are redefining what it is to be a lifestyle brand.

This family-owned business was built on the hard work and dedication of our employees. The creativity, innovation, and passion our teams of people around the globe bring every day have made New Era what it is today.

Apply to join New Era's team!

Postion Summary
New Era is actively pursuing its digital transformation journey. This encompasses various aspects, including enhancing customer engagement by implementing cutting-edge commerce and SaaS platforms. Internally, we are redefining our program delivery approach by embracing Agile frameworks and fostering innovation. We acknowledge the importance of augmenting our evolving team with additional skill sets to effectively navigate this digital landscape and internal processes involving ERP and reporting systems.

The primary responsibilities of the business analyst will include orchestrating workshops and facilitating productive discussions to capture and comprehend business requirements. These insights will be transformed into comprehensive documentation outlining application journeys and user stories. Such artifacts will empower our architecture and solutions team to design and construct appropriate solutions.

The IT Business Analyst will collaborate closely with project teams and business stakeholders as a trusted advisor. By understanding genuine business needs, the analyst will enable informed decision-making regarding priorities and focus areas for our transformative programs. Together, we aspire to create game-changing initiatives that drive our organization forward.

Responsibilities

This position is responsible for liaising between business users and technologists to exchange information concisely, logically, and understandably in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business processes and contribute to building solutions for the requirements.

• Document business requirements(BRD) and align business requirements with an agreed technology target state
• Work with architects and delivery managers to identify high-level requirements and epics in the project intake stag
• Plan and run workshops during project discovery phases to ensure process changes, technology requirements, user journeys, and stories are identified, articulated, documented, agreed and prioritized by the business teams
• Work with the delivery team, 3rd party technology partners, and other consultancies to ensure the user journeys, stories, and requirements are understood and implemented appropriately
• Be a driving force behind the continued evolution of New Era's digital transformation, a champion of change, and an inspirational team member that elevates your peers and colleagues by example and leadership
• Able to coordinate and participate in User Acceptance Testing along with other stakeholders and ensure timely and quality deliveries
• Resolves complex problems or transactions requiring expertise to interpret policies, guidelines, or processes into technology solutions
• Manages one or more processes, reports, procedures, or products and is considered analytical or procedural "expert" representing a unit or team on a cross-function process or project deliverables.
• Keeps all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills, and Abilities

• Preferred knowledge in Agile methodologies working in a globally distributed environment
• Strong communication skills, which include: the ability to convey complex technical concepts to company stakeholders in an easy-to-understand manner, both verbally and written; active listening skills to gather essential information from internal and external partners
• Master the art of understanding how technology and process change can help facilitate business growth and effectively communicate this value proposition to business users and stakeholders.
• Experience and aptitude to use continuous improvement and innovation methods like service design and design thinking to come up with creative and value-driving outcomes
• An aptitude for visual presentation, proficient at articulating ideas and user journeys through sketches, diagrams
• Structured and analytical in problem-solving while demonstrating great judgment and empathy with the stakeholders and peers we work with
• Ability to balance keeping things simple without losing sight of important detail
• Ability to work as an individual or in a team environment
• Exceptional service orientation, responsiveness, and follow-through.

Education and Experience

• A bachelor's degree in technology or business; Relevant job experience in lieu of degree will be considered
• Three (3) to Five (5) years of experience, ideally in the consumer product or apparel industry, is preferred.
• Experience in the e-commerce ecosystem is a must.
• Overall experience working with an ERP/OMS or retail POS System (ideally SAP ECC) and its respective reporting tools enabling end-to-end supply chain and financial processes is a bonus
• Experience working with SaaS and API is a bonus
• Experience working with a formal project management methodology would be a bonus

Travel Requirement

• Project-based; up to 20% in the region and overseas

The salary range for this posted position is $75,000- $85,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

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