IT Business Analyst at MetroPlusHealth

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

MetroPlusHealth is seeking an IT Business Analyst to join our team. We are looking for a professional with experience in healthcare business systems and analysis. The successful applicant will serve as the liaison between the executive/business areas and the IT department of MHP, leveraging the tools and processes developed and managed by the IT department, while analyzing and suggesting enhancements to technical systems, processes, and business models. The ideal candidate for this position is responsible, an excellent communicator, self-starting, detail-oriented, and highly innovative. He or she will be responsible for translating business needs to IT solutions, and vice versa, with current and future programs, projects, and initiatives in mind.

• Work with process owners, stewards, and users to determine and gather business requirements
• Assist business units in documenting user guides and manuals
• Assist in facilitating digital transformation by translating processes to drive change management
• Translate complex business processes into language that developers can understand, as well as translating IT’s technical processes and needs into language that business stakeholders can appreciate
• Generate and maintain required documentation
• Act as liaison between IT and other business units
• Act as an information source and communicator between business branches
• Understand strategic business needs and plans for growth
• Analyze the design of technical systems and business models
• Analyze business needs
• Participate in sourcing and implementing new business technology
• Find technological solutions to business requirements
• Produce reports on application development and implementation as required
• Analyze data to inform business decisions
• Work with other teams as required

•  Bachelor’s degree in computer science or a related technical discipline and;
•  4 years of directly related experience in business analysis/process analysis
•  Or the equivalent combination of education, technical certifications or training, and work experience

Professional Competencies 

• Excellent written and oral communication skills
• Advanced proficiency with word-processing and diagramming tools
• Analytical mindset
• Exceptional interpersonal skills, empathy, and patience
• Attention to detail, while able to see big picture
• Customer focus
• Problem solving
• Organization and prioritization
• Integrity and trust Customer Focus
• Functional/Technical skills
• Written/Oral Communication

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