IT Business Process Analyst - Feeser's Food Distributors

**THIS IS AN ON-SITE POSITION IN HARRISBURG, PENNSYLVANIA.**

DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser’s, Inc., is a family-owned and operated full-line foodservice distributor located in Harrisburg, PA, servicing the Mid-Atlantic region. Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions. 

SUMMARY: The IT Business Process Analyst will play a pivotal role in enhancing business processes and supporting strategic initiatives, focusing on coordinating user testing for an ERP migration. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Conduct detailed business processes, workflows, and systems analysis to identify inefficiencies and recommend solutions. 
• Gather and document business requirements through meetings, interviews, and observations. 
• Develop functional specifications and system design specifications. 
• Collaborate with stakeholders to prioritize business requirements and manage project scope. 
• Perform data analysis to support decision-making and identify trends, anomalies, and areas for improvement. 
• Create and maintain reports, dashboards, and key performance indicators (KPIs) to monitor business performance. 
• Identify opportunities for process optimization and automation. 
• Develop and implement process improvement strategies. 
• Monitor the effectiveness of implemented solutions and make adjustments as necessary. 
• Assist in the planning, execution, and monitoring of projects. 
• Ensure projects are delivered on time and within scope and budget. 
• Communicate project status, risks, and issues to stakeholders. 
• Develop and execute a comprehensive user testing plan for the ERP migration project. 
• Coordinate and schedule user testing activities with relevant stakeholders. 
• Create test cases, scenarios, and scripts based on business requirements. 
• Facilitate user training sessions and provide support during testing phases. 
• Collect, document, and track user feedback and issues during testing. 
• Work with IT and development teams to resolve issues identified during testing. 
• Maintain detailed and organized documentation of business processes, requirements, specifications, and testing activities. 
• Prepare user manuals, training materials, and other documentation as needed. 
• Act as a liaison between business units, IT, and other stakeholders to ensure clear communication and understanding of project goals and requirements. 
• Facilitate meetings and workshops to gather requirements, present findings, and discuss solutions. 
• Provide support to end-users during and after the implementation of solutions. 
• Conduct training sessions for staff on new processes and systems. 
• Ensure that solutions meet business needs and requirements. 
• Conduct regular reviews and audits of business processes and systems to ensure compliance with standards and best practices. 
• Develop user manuals, training materials, and technical documents. 
• Create presentations for users.
• Create detailed test cases and scenarios. 

SKILLS REQUIRED: 

• Ability to analyze complex business processes and data. 
• Proficiency in identifying issues, trends, and opportunities for improvement. 
• Strong problem-solving abilities. 
• Excellent verbal and written communication skills. 
• Ability to convey technical information to non-technical stakeholders. 
• Ability to manage multiple projects and tasks simultaneously. 
• Strong organizational skills and attention to detail. 
• Ability to work effectively with cross-functional teams. 
• Strong negotiation and conflict resolution skills. 
• Ability to build and maintain relationships with stakeholders at all levels. 
• Ability to learn new systems and processes quickly. 
• Willingness to embrace and drive change within the organization. 

QUALIFICATIONS & EXPERIENCE: 

• A Bachelor’s degree in Business Administration, Information Technology, Computer Science, Finance, or a related field is required. 
• Relevant certifications, such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or Lean Six Sigma certification, are a plus. 
• Minimum of 3-5 years of experience as a Business Analyst, preferably within the food distribution, logistics, or a related industry. 
• Hands-on experience with ERP systems, including implementation, migration, and user testing coordination. 
• Experience with Oracle Cloud products is a plus. 
• Experience in a wholesale distribution environment is a plus.

Feeser's, Inc. is an Equal Opportunity Employer.

Qualified women, minorities, and US military veterans are encouraged to apply.

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