IT Business Support Specialist - Veterans Sourcing Group
Austin, TX 78741
About the Job
IT Business Support Specialist
Location: Austin, TX
Duration: 6 Month
Responsibilities:
Location: Austin, TX
Duration: 6 Month
Responsibilities:
- Promptly learn and understand the system solutions, business processes, issues, and data challenges of Field Service
- Support business stakeholders and end users for CRM and other relevant systems within Field Service
- Troubleshoot and provide solutions or alternative solutions for Field Service users' issues and concerns
- Communicate action needed from Field Service users, as needed
- Support the enforcement of system design and solutions
- Develop and conduct regular and as needed training and user groups meetings for Field Service users
- Prepare materials, documentation, and wikis for Business Systems processes and procedures for End Users
- Closely collaborate with end users and assess and identify best practices, innovation opportunities and process improvement solutions
- Contribute and drive system improvements
- Lead testing efforts of new software releases and enhancement implementation from the end user perspective, working with developers and end users to ensure that business requirements are fulfilled
- Identify issues, track and manage them, and ensure that they are resolved in a timely manner
- Perform project management, planning and software implementation support activities in system application development, enhancements, implementation, upgrades
- Create and deliver informative and well-organized presentations for business stakeholders, as needed
- Associate degree or above in Computer Science or Information Systems or related area
- 2+ years of experience in Microsoft Dynamics preferred
- Proficiency in Microsoft Office
- Strong written and verbal communication skills
- Strong Project Management skills
- Ability to work multi-functionally across different organizations and geographical locations
Source : Veterans Sourcing Group
