IT Business Systems Analyst III - RUHS (ServiceNow_Web Developer) - County of Riverside
Moreno Valley, CA 92551
About the Job
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The Riverside University Health System (RUHS) - Information Services has an opening for an IT Business Systems Analyst III in Moreno Valley who will be responsible for web development. The selected candidate will create and manage Content Management Systems in a Windows environment (DNN Software, Drupal, and SharePoint). Extensive web/application and programming experience is requiredThis position will also be responsible for managing and building ruhealth.org, ruhs-intranet, and ServiceNow Platform sites as required. The position requires regular office hours and is not a telecommuting position.
The position will work a 9/80 schedule with every other Friday off with a start time between 7:00 a.m. and 8:00 a.m. Additionally, On-Call as needed, on a rotating basis and must be able to work occasional overtime via telecommuting in the evenings or weekends.
Stakeholders supported by this position include the Medical Center (MC), Community Health Centers (CHC), Correctional Health Service (CHS) and Inpatient Treatment Facility (IT), Public Health and Behavioral Health under the RUHS Umbrella. Incumbents exercise a high degree of independent judgement, providing project oversight and performing the most complex assignments that require extensive knowledge and proficiency in all areas of technology.
Competitive Candidates will have:
Drupal Developer:
- Drupal site building and architecture
- PHP, HTML, CSS, JavaScript
- Drupal module development and customization
- Theming in Drupal using Twig templates
- Drupal data migration and integration with external systems
- Content modeling and taxonomy in Drupal
- Drupal performance optimization and caching strategies
- Drupal security best practices and module development
- Version control with Git, including Git branching and merging
- Familiarity with Drupal 8/9 APIs and Symfony framework
ServiceNow Developer:
- ServiceNow platform development
- JavaScript, AngularJS, HTML, CSS
- ServiceNow scripting in Glide, Jelly, and Jelly Script
- Web services integration (SOAP, REST, JSON, XML)
- ServiceNow Service Portal development
- ServiceNow UI Scripting and UI Policies
- ServiceNow Automated Testing Framework (ATF)
- ServiceNow Workflow design and development
- ServiceNow Performance Analytics and Reporting
- ServiceNow CMDB and Discovery
Meet the Team!
Riverside University Health System ( RUHS ).
EXAMPLES OF ESSENTIAL DUTIES
• Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits.
• Analyze projects; document new organizational processes; generate reports for management on new technology.
• Develop and document user requirements from end-user input for new and existing systems, business processes, and applications.
• Select and recommend software or hardware based on systems analysis, evaluation of product, and vendors.
• Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.
• Implement new and modified processes and systems by performing design, application development, installation and testing.
• Modify software; customize business applications and interfaces.
• Coordinate and communicate with end users, management, staff, and vendors on project issues and status.
• Develop project work plans and schedules and monitor project resources including staff time, vendor work, and finances.
• Prepare project documents, requirements, reports, feasibility studies, cost/benefit analysis, and quality assurance and control standards.
• Maintain, support, and administer IT systems.
• Provide customer support, training, and problem analysis for software applications.
MINIMUM QUALIFICATIONS
Education: Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with coursework in computer science, computer information systems, data processing, information management, or a related field to the assignment. ( Additional qualifying IT job-related experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience ).
Experience: Four years of successful journey level IT job-related experience, one year of which included IT experience in a healthcare setting, preferably a medical center, and one year which included either lead person duties or technically advanced IT job-related work (One year as an IT Business Systems Analyst II will satisfy the one year of lead or technically advanced experience requirement).
Knowledge of: The principles, methods and techniques used in the course of work for the IT Business Systems Analyst series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; principles of documentation and recordkeeping, storage and retrieval.
Ability to: Gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.
Other Requirements
License/Certificate: Possession of a valid California Driver's.
SUPPLEMENTAL INFORMATION
Application Deadline
This is a continuous recruitment and will remain posted until the position has been filled Applications will be reviewed in the order in which they are received. Based on the number of applications received, this posting may close without notice.
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .
Degree Verification:Prior to the closing date, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
***Prior to the closing date, upload a copy of your official/unofficial transcripts or Foreign Education Equivalency report. ***
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here .
What's Next?
This recruitment is open to all applicants.
Applicants who are currently County of Riverside employees and/or current employees of the RUHS may be considered before other applicants depending on the volume of the applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.
GENERAL INFORMATION
If you have any questions regarding this posting, please contact contact the Angela Tavaglione at atavaglione@rivco.org.
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
