IT Certifications Program Associate - Trocaire College

Job Description:

The IT Certifications Program Associate provides direct and indirect support for non-credit certification Workforce Development IT Certification training programs. Responsibilities document tracking, maintenance of vendor platforms, and student recruitment. The position works closely with the Director of Workforce Development (WFD), and the Assistant Director of Workforce Development The position is primarily funded by a New York State Office of Strategic Workforce Development (OSWD) Grant until December 2025.

Primary Job Duties/Responsibilities:

· Maintain paperwork in compliance with grant requirements.

· Coordinate the use of curriculum, platforms, delivery methods and assessment measures.

· Conducts program participant coaching with a focus on success pathways including industry certification such as with CompTIA and other IT industry recognized certifications and badges.

· Works with colleagues to execute funded and grant related programs.

· Serve as a contributor to WFD and technology-related grants, and community engagement.

· Is actively involved in the recruitment process.

· Maintain record of IT certifications earned and employment gained for WFD grant funded program participants.

· Order and maintain inventory of all IT class related supplies including textbooks, vendor platform access codes and certification exam vouchers.

· Add courses, instructors and students to each vendor platform used for instruction.

· Stay up to date on IT Certification Exam retirement dates and new exam release dates.

· Update course content as needed with exam retirement/new releases to ensure the most up to date certification material is included.

· Maintain inventory of laptop computers for loan.

Minimum Qualifications:

· IT Certificates

· 5-7 years of experience in an IT discipline, business, or related field with appropriate industry experience.

· A proven record of excellence in training or demonstrated evidence of training potential.

· Experience teaching and training in synchronous and asynchronous modalities.

· Coaching: Ability to meet students where they are and guide them to successful outcomes.

· Commitment to the Mercy Mission, the opportunity college ethos, and diversity and inclusion.

Preferred Qualifications:

· An associate's degree in an IT discipline, education, business, analytics, or related field with appropriate industry experience

· IT certifications in subject areas and or the ability and motivation to earn certifications as recommended by the Director, Workforce Development Department.

· Experience in IT Management.

Job Specific Competencies:

· Strong collaboration, teamwork, and facilitation skills with respect to content creation and student success.

· Strong interpersonal communication skills.

· Supports high quality instruction.

· Collects outcomes data for evaluating quality of training programs.

· Assists with onboarding new instructors.

· Supports educational technology in the classrooms, labs, and online courses.

· Maintains quality assurance of curriculum.

· Ability to review and recommend modifications to current and developing IT courses as it relates to Workforce Development.

Position Specifications and Working Conditions:

The physical demands and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position performs most of their work in office settings. Minimal physical effort is required. The employee must be able to operate a personal computer and related equipment. Reasonable accommodation will be provided for employees with physical limitations.

While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee is frequently required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop. Specific vision abilities required for this job include close vision. The noise level in the work environment is usually moderate