IT Client Services Technician I or II - Idaho Power

**If you are a current Idaho Power employee, please apply through the Employee Portal.

Application Deadline:

10/27/2024 at 11:59 pm Mountain Time

# of Positions:

1

Job Type:

Regular

Job End Date:

Exemption Status:

Non-Exempt

Pay Range:

$36.17 - $50.55

Minimum Age Requirement:

Job Description:

Idaho Power — located in Twin Falls, Idaho — is looking for an IT Client Services Technician I or II to join our Information Technology (IT) team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the reliable, affordable, clean energy they depend on.

What does an IT Client Services Technician I or II do for us?

The Desktop Services Technician serves as a critical liaison between the business and IT. Through close coordination with the Service Desk, this role is responsible for helping resolve employee’s technical issues as well as finding ways to perform their work better using technology. This position requires a strong level of customer service and the ability to explain complex technical concepts in terms that are easy to understand.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.
 

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

• Windows Operating Systems, Microsoft Office, understanding of networking technology and troubleshooting methodology, virtualization technology (prefer VMWare), active Directory and GPO, understanding of Microsoft licensing for client OS and applications

Preferred:

• Server administration skills, project management, video conferencing software, audio/visual equipment configuration, application deployment tools, SCCM, Citrix, App-V

Skills in:

• Excellent oral and written communications
• Computer operation (Word, Excel, Outlook, project tracking, etc.)
• Troubleshooting and documentation of results
• Customer service and diplomacy
• Time management

Ability to:

• Build and deploy desktop, laptop, and tablet images
• Troubleshoot PC and network issues
• Work well in team environment
• Communicate positively with customers and team members
• Adapt quickly to new initiatives

Preferred:

• Participate on project teams and lead initiatives
• Work with external vendors on support issues

MINIMUM REQUIREMENTS

Technician I

Education:

• Associate degree or technical vocation certification in Computer Science, Computer Information Systems, or an equivalent Information Technology field

OR

• An equivalent combination of related experience, training, and/or education

Preferred:

• Bachelor’s degree in Computer Science, Computer Information Systems, or equivalent Information Technology field

Experience:

• 2 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment

OR

• 2 years of experience providing Help Desk phone support within a corporate Information Technology department

Licenses & Certifications:

• Valid driver's license with an acceptable driving record based on driving requirements for the position

Preferred:

• CompTIA A+, CompTIA Network+, CompTIA Security+ and Microsoft MTA, ITIL v3 (or above)

Technician II

Education:

• Associate degree or technical vocation certification in Computer Science, Computer Information Systems, or an equivalent Information Technology field

OR

• An equivalent combination of related experience, training, and/or education

Preferred:

• Bachelor’s degree in Computer Science, Computer Information Systems, or equivalent Information Technology field

Experience:

• 3 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment

Licenses & Certifications:

• Valid driver's license with an acceptable driving record based on driving requirements for the position
• CompTIA A+, Microsoft MCSA or MCSE

Preferred:

• CompTIA Network+, Security+ and/or Server+, ITIL v3 (or above)

PHYSICAL REQUIREMENTS
Normal office and/or operating environment. Job requires the person to bend, stoop and squat, crouch, crawl, twist, kneel, balance and reach. Rarely lift shoulder high and above items weighing 40 lbs.; occasionally lift waist high and knee-high items weighing up to 40 lbs. Use exertional force less than 35 lbs. to push/pull objects. Occasionally carry with either one hand or two items weighing up to 40 lbs.

ADDITIONAL INFORMATION
Must be able to perform high quality work under the supervision of the Desktop Service Leader. Solves problems with a positive attitude and collaborative approach with other employees. Possesses the ability to prioritize work when faced with competing priorities. Communicates clearly in a manner that builds trust and confidence with customers and peers. Position requires flexibility with regards to work location and customer support areas.

Competencies:

Adaptability, Applied Learning, Building Customer Loyalty, Collaborating, Communication, Decision Making, Innovation, Managing Work, Quality Orientation

__________________________________

Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:  Phone: 208-388-2965 or Email:jobs@idahopower.com

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.