IT Customer Service Representatives - Jobs for Humanity

Company Description

Jobs for Humanity is collaborating with Upwardly Global and with Planet Fitness to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Planet Fitness

Job Description

PT Customer Service Representative 2.6 2.6 out of 5 stars
Location: 50 Greenfield Avenue, Ardmore, PA 19003
Pay: From $11 an hour - Part-time

Company: Planet Fitness
- 5 reviews

Job Company Profile insights
- Find out how your skills align with the job description

Skills
- Do you have experience in Customer service?
- Yes
- No

Education
- Do you have a High school diploma or GED?
- Yes
- No

Job Details
- Pay: From $11 an hour
- Job type: Part-time
- Location: 50 Greenfield Avenue, Ardmore, PA 19003

Benefits
- Pulled from the full job description
- Employee assistance program
- Paid time off

Full Job Description
- Part-Time: Starting at $11 per hour. Hourly increases at 180 days, 1 year, and every 6 months, after the first year, based on anniversary date.

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 140+ Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.

Customer Service Representative Benefits:
- Growth Opportunities: Over 90% of our management team started as an entry-level team member!
- Competitive pay and schedule hourly increases at 180 days, 1 year, and every 6 months, after the first year, based on anniversary date.
- Shift-differential pay for select shifts
- PTO for all employees
- Employee Assistance Program
- Free employee Black Card Membership including one free Black Card Membership for a direct family member

Customer Service Representative Responsibilities:
- Responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Provide a clean, sanitized, and safe club environment.

Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement-free fitness experience with the passion to achieve results, create opportunity, and transform the lives of those we serve." Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Job Requirements:
- Customer service experience
- High school diploma/GED equivalent preferred
- Must be 18 years of age or older
- Basic computer proficiency

Physical Demands:
- Frequent lifting, carrying, pushing, and pulling
- Must be able to lift up to 75 lbs.
- Will encounter cleaning chemicals during shift
- Frequent climbing, balancing, kneeling, and crouching during shift
- Continual reaching with hands/fingers/arms during shift

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