IT Customer Support Specialist FT - 2nd shift - Huntsville Hospital Health System

The Customer Support Specialist provides quality support to Huntsville Hospital users with a high degree of customer service, technical expertise, and timeliness.  The Customer Support Specialist is the customer’s first contact in resolving telephone, wiring, hardware, application, or system issues.  It is the CSS’s responsibility to resolve the problem on line, route the call to the appropriate support person, or open a work order.  In all instances, the CSS is the advocate for the user.  The CSS is also responsible for assisting with the coordination of IT support work orders and projects.  The CSS manages, organizes, plans, and directs training on all Huntsville Hospital office automation products.  The CSS is responsible for effective training support of network clients, hospital employees, connected HGA affiliates, and others dependent on network training service.

Education:

Require Bachelor's degree in Computer Science or related field from an accredited college or

University. May consider job related experience in lieu of degree.  Job related certifications desirable.

Experience:

Extensive customer service experience required. Health field experience desirable.  Previous help desk experience preferred.  Extensive experience with Windows 95/98/2000 and MS Office products required.

Additional skills/abilities:

Work effectively in stressful situations.  Effectively handle prioritizing issues.   Must posse positive customer service skills, advanced communication skills, and problem solving skills.  Extensive knowledge of several office automation products, such as word processor, mail systems, spreadsheets, and Microsoft windows.  Knowledge of Local Area Network (LAN) operating systems. Ability to analyze and coordinate multiple technologies and concepts effectively.  Excellent verbal and written communication skills. 

Highlights of our hospitals

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if  you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. 
Ask us about incentives and additional opportunities.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

 Learn more about Huntsville Hospital Health System:

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/us/en/benefits
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al