IT Desk Side Support - ApTask

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.



Salary Range: $55K-$65K/Annum



Job Description:

• We are seeking a skilled and versatile Hybrid IT Support Specialist to join our team. In this role, you will be responsible for providing comprehensive support to our organization's IT infrastructure, including hardware maintenance and troubleshooting, as well as handling IT helpdesk queries.
• The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a customer-centric approach
• Years of experience needed : 2 – 5 Years.

• Desk Side Support and End User IT support in banking & financial sectors.

• Install, configure, and maintain computer hardware and peripherals, including desktops, laptops, printers, scanners, and other related devices.
• Diagnose and resolve hardware issues, such as faulty components, connectivity problems, or performance bottlenecks.
• Collaborate with vendors and suppliers to ensure the timely repair and replacement of defective hardware.
• Manage the entire lifecycle of IT hardware assets, including procurement, installation, configuration, and disposal.

• Respond to and resolve user inquiries, technical issues, and service requests promptly and professionally via various channels (phone, email, chat, or in person).
• Provide end-user support for software applications, operating systems, and network-related concerns.
• Document and track all support activities in a ticketing system, ensuring accurate and timely updates.

• Assist with the installation, configuration, and troubleshooting of software applications on user devices.
• Collaborate with the IT team to ensure compliance with licensing agreements and software asset management policies.

• Support system administration tasks, such as user account management, access control, and security permissions.
• Monitor system performance, identify potential issues, and implement necessary measures to ensure optimal performance and reliability.

• Assist with network troubleshooting and connectivity issues, including LAN/WAN, VPN, and wireless networks.
• Collaborate with network administrators to ensure network stability and security.

• Create and maintain technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.
• Contribute to the development of standard operating procedures (SOPs) and best practices for IT support.

• Conduct training sessions or workshops to enhance user knowledge and self-help capabilities.
• Provide guidance and support to users regarding IT policies, procedures, and best practices.
• Exercise and adhere corporate outlined policies and chain of command laid by direct management.
• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience in a hybrid IT support role, encompassing both hardware maintenance and IT helpdesk responsibilities.
• Strong knowledge of computer hardware components, operating systems, networking protocols, and software applications.
• Proficiency in troubleshooting hardware and software issues, both remotely and on-site.
• Familiarity with ticketing systems and IT service management (ITSM) tools.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively.
• Customer-focused mindset with a dedication to providing exceptional user support.
• Strong problem-solving and analytical skills to diagnose and resolve complex IT issues.
• Ability to work independently, manage priorities, and handle multiple tasks simultaneously.
• Industry certifications, such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP), are a plus. In-depth knowledge of Microsoft products and Client laptops.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Detail-oriented with strong organizational skills.
• Availability to work flexible hours as needed.
• Relevant certifications such as Microsoft Certified Solutions Expert (MCSE) and Client Certified Professional (HPCP) are a plus. Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
 
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com