IT Desk Support Analyst - American Pest

*This is a Hybrid position: usually 3 days per week out of our Richmond office, and 2 days from home. Working more from the office is allowed if desired.*

If you love being one of the pillars of an organization's IT department, working with hardware, software, and providing support across the company, American Pest just might have an opportunity for you! We are currently looking for a dynamic IT Desk Support Analyst to join our quickly growing team. If that sounds like a challenge you're willing to take head-on, we would love to hear from you!

American Pest is proud to offer our employees a host of outstanding benefits!

What You'll Get...We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits!

Health and Well-being:

• Cigna medical insurance plan options to fit your individual needs including EPO & PPO
• Prescription drug program
• Dental & Vision plans
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans for medical expenses
• Free local gym membership

Financial Security:

• Competitive hourly compensation with overtime above 40 hours
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance, 100% company paid (with options to buy up)
• Long and short-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Full time, year-round employment
• 30-Day paid training and in-depth orientation
• Paid time off including eight paid holidays
• A peer-to-peer employee recognition program
• Prizes, giveaways, and advancement opportunities

What You'll Do... As the IT Desk Support Analyst, you'll provide day-to-day technical support to end users across the company. You'll build, install, and maintain computer and phone systems, wireless networks, and various peripheral devices. You'll create, update, and maintain SOP's for the IT department as well as disaster recovery plans. Beyond working with existing systems, you'll also identify potential changes and system improvements and present your thoughts to senior leaders for consideration. You'll also plan, organize, direct, and coordinate all activities related to our mobile device manager (MDM) application servers, software components, mobile devices, and MDM systems. As stated, in this role you will spend three days per week out of our Richmond office with two days being from home. There will be an expectation to visit our office in Troy, VA twice a month, as well as attending quarterly team meetings in Springfield, VA or Fulton, MD. Travel and lodging for the meetings will be paid for by the company. Of course, as you know, in IT there is always more, but this gives you an idea of what's in store!

Who You Are...So, what does it take to be successful as the IT Desk Support Analyst at American Pest? For starters, you'll have prior experience with Azure, Azure AD, and Office365 administration. You'll also have...

• 3-5 years of IT experience (preferred)
• A Bachelor's degree in Computer Science or IT related field (preferred)
• Prior experience with Mobile Device Manager solutions
• Proficiency in Microsoft Office, Windows, Networking, Cybersecurity, and PowerShell scripting is ideal (Certifications preferred)
• Familiarity with Android and Apple phones
• Experience with remote desktop applications and help desk software
• Experience working closely with others in a team-focused environment
• The willingness to travel to our office in Troy, VA twice a month as well as to quarterly meetings in Springfield, VA or Fulton, MD.
• The ability to multi-task and prioritize competing responsibilities according to urgency and importance
• Well-developed organization and time management skills
• The ability to read, write, speak, and comprehend English
• Legal eligibility to work in the U.S.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Short phone interview
3. Schedule an interview and complete our full application
4. Interview in person at one of our four office locations in Fulton MD, Springfield VA, Richmond VA, or Charlottesville VA
5. Emailed offer letter, which is contingent on step 6, tentative start date set
6. Criminal background check/drug screening/reference check
7. Official start date confirmed
8. Welcome!

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace