IT Deskside Engineer/ Customer Engineer - Gaithersburg, MD - Orion Global Managed Services US Inc

**This is an on-site 1099 Contract role payable at $27 per hour**

We are looking for a skilled and customer-focused IT Deskside Engineer to join our team. In this role, you will be responsible for installing, repairing, setting up, configuring, and upgrading various end-user devices. You will also assist with office moves, setups, and minimal data migrations as required.

Main Responsibilities:

• Perform a range of technical work activities at customer sites to meet business and customer requirements.
• Document and report on work completed to ensure compliance with company and customer procedures.
• Escalate issues in line with company processes to ensure customer demands are met and handle escalations appropriately.
• Provide excellent customer service to both internal and external customers, ensuring a consistent and positive experience.
• Adapt quickly to dynamic team environments to maintain a consistent and effective contribution.

The Ideal Candidate:

• Able to follow instructions and procedures accurately.
• Has proven experience in an IT Desktop Service environment.
• Uses information systems, technology functions, and applications in line with IT industry standards.
• Demonstrates an organized approach to work and strong customer service abilities.
• Possesses routine administrative skills.
• Has good interpersonal, basic literacy, and numeracy skills.
• Shows awareness of health and safety at work.

Site Activity:

• IMAC (Install, Move, Add, Change) work, including building, deploying, and asset management.
• Image management and distribution using tools like Microsoft SCCM.
• Ability to resolve 5 to 8 tickets daily on average, adhering to a 5-business-day Service Level Agreement (SLA).
• Break-fix

About the Role and Skillset:

• Standard 8-hour workday with a 60-minute lunch break (8:00 AM - 5:00 PM).
• Microsoft certification and CompTIA A+ certification are assets.

Requirements:

• Proven experience in end-user device support and a strong understanding of IT environments.
• Strong troubleshooting skills and ability to work independently in a fast-paced environment.
• Excellent communication skills and a customer-focused mindset.

If you are a proactive, organized, and technically proficient individual who thrives in a customer-oriented environment, we encourage you to apply for this opportunity.

Pay: $27 per hour

Hours: Monday - Friday; 8:00 am-5:00 pm; 40 hours per week