IT Deskside Engineer/ Customer Engineer - Greer, SC - Orion Global Managed Services US Inc

**This is an on-site 1099 Contract role payable at $28 per hour**

We are seeking a dedicated and skilled IT Deskside Support Engineer to join our team. This role involves a variety of responsibilities, including hardware break/fix, Android scanner support, PC deployment, and ticketing system management. The ideal candidate will have a solid technical background and the ability to troubleshoot and resolve hardware issues efficiently.

Key Responsibilities:

• Provide support for hardware break/fix tasks and Android scanner troubleshooting.
• Perform PC deployment, including the setup, configuration, and testing of new systems.
• Manage and resolve tickets using ticketing systems to track incidents and service requests.
• Work closely with the support team to diagnose and resolve technical issues.
• Maintain accurate documentation of technical issues and resolutions.

Technical Environment & Minimum Skills/Experience:

• Strong experience in hardware support and repair.
• Proficient in Android scanner support and PC deployment processes.
• Familiarity with ticketing systems for managing support incidents and requests.
• Basic networking knowledge and troubleshooting skills.
• Minimum of 2 years of experience in a technical support role.

Professional Accreditations (Required):

• CompTIA A+ certification or equivalent experience in hardware support.

Nice to Have Skills/Experience:

• Experience with various operating systems, including Windows and Android.
• Knowledge of additional ticketing systems, such as ServiceNow or Jira.
• Experience with remote troubleshooting tools.
• Strong customer service and communication skills.

Sector Experience:

• Experience in the logistics, retail, or manufacturing sectors is a plus.

Work Environment:

• The candidate will be working in a team environment, collaborating with other support technicians and IT staff.
• This is an onsite position, requiring physical presence at the workplace.
• Local candidates are preferred, as relocation or remote work is not available.

Travel Requirements:

• No regular travel is expected for this role. Travel arrangements, if needed, will be discussed in advance with the service provider.

Shift Details:

• This position is for the B Shift, working Thursday through Sunday, 7:00 PM to 5:00 AM.

If you are a detail-oriented technician with a strong hardware support background, we encourage you to apply for this opportunity.

Pay: $28 per hour

Hours: B Shift 7PM - 5AM

Immediate start pending successful interview and relevant checks

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