IT/Desktop Support Tech II - Tallahassee Memorial Healthcare

Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a career destination with nearly 6,000 colleagues who reflect the diversity of our community.

TMH is the region’s healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region’s only:

• Level II Trauma Center
• Joint Commission Comprehensive Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle

Our system also includes a psychiatric hospital, multiple specialty care centers, four residency programs and nearly 40 affiliated physician practices.

Your Role:

• Maintains, analyzes, installs and resolves second level desktop computer and computing appliance issues for organization’s end-users, including (but not limited to) answering questions, providing advice, troubleshooting hardware and software problems using diagnostic tools and/or troubleshooting procedures.
• Contributes to the completion of specific programs and projects (ie. Assist in the design and configuration of a distributed computer system environment with appropriate hardware, operating system software, application software, and communication components to solve business/office requirements).

Reports To:

• Director/IT Infrastructure Services

Supervises:

• None

Required Education:

• High School Diploma/GED; Preferred: Bachelor’s degree in related field.

Required Experience:

• 2 years of job-related experience

Required Certification/License/Registry:

• Valid State Drivers' License
• Qualified candidates must provide a seven (7) year driving record from the Department of Motor Vehicles with no more than six (6) points and no indication of poor driving habits. The qualified candidate must be at least 21 years of age.
  • NOTE: Use of personal vehicles is required. It is the responsibility of the vehicle owner to maintain adequate insurance coverage for their personal vehicle used in conjunction with their duties as an employee. TMH will reimburse the business use of a personal vehicle in accordance with procedures defined by the Internal Revenue Service. It is important to note that your personal vehicle will be used to provide service to fellow colleagues of TMH and NOT to paying customers. This distinction is important because you may be asked if you use your personal vehicle to provide services to "customers."

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.