IT Director of Service Transition - Hybrid - UNUM Group

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

The IT Director of Service Transition will oversee and manage the Change and Release processes, with a focus on risk assessment, process execution, and ensuring compliance with industry regulations.

This role combines leadership in service transition with people management responsibilities, driving efficient code deployment, and ensuring seamless production changes. The Director will also manage external security certificates and automate service transition processes, maintaining strict controls and adherence to audit and regulatory requirements.

This position is critical for ensuring the smooth transition of IT services while maintaining high customer service standards.

Job Location: Hybrid (3 days onsite per week in Portland, ME, or Chattanooga, TN)

Job Specs:

• Bachelor’s degree in computer science or equivalent technical experience.
• 8+ years of experience in an IT field, with a strong background in Change and Release management.
• Proven leadership experience, including managing and developing teams.
• Deep understanding of Agile/Lean principles and IT service management.
• Strong strategic thinking, risk assessment, and problem-solving skills.
• Ability to communicate a compelling vision, influence stakeholders, and lead change initiatives.
• Strong planning, communication, and presentation skills.
• Demonstrated ability to manage large-scale IT transitions and ensure compliance with industry regulations.
   

Key Responsibilities:

• Oversee the Change and Release management processes, ensuring compliance with regulations, audits, and customer service standards.
• Lead the development and execution of risk assessments for changes and releases, mitigating potential disruptions.
• Manage code deployments, ensuring accurate and secure production changes.
• Coordinate the handling and automation of external security certificates and deployment processes.
• Collaborate with business and IT stakeholders on strategic planning, offering guidance on technology and architecture.
• Define the service transition portfolio, ensuring alignment with business objectives and IT goals.
• Foster partnerships with key stakeholders to drive IT service optimization and successful delivery.
• Ensure Agile teams apply best practices in software engineering, including continuous integration, test automation, and adherence to standards.
• For Infrastructure and Operations teams, ensure competitive benchmarking to maintain cost-effective service delivery.
• Build and manage a diverse talent pipeline, developing and coaching team members for high performance.
• Support self-organizing teams by enabling autonomy, collaboration, and continuous improvement.
• Use key performance indicators and critical success factors to track and improve the organization’s performance.

#LI-TS1

#LI-MULTI

#LI-HYBRID

~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$109,100.00-$224,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum