IT Enterprise Technician 1, 2 (Portland, OR) - #112765 at PacifiCorp

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Working under limited supervision and using instruction, provides technical expertise and guidance in supporting end-user hardware and software issues with desktops, laptops, servers, peripherals, telecommunications and the mainframe.

Responsibilities of this position include the following:

• Responds to end-users' inquiries regarding technology issues. Includes incident recognition, research, resolution and follow-up steps for first and second tier issues.
• Uses incident management database and service desk systems.
• Supports most end point devices of Berkshire Hathaway Energy network.
• Assists in recommending systems modifications/ configurations to reduce user problems.
• Assists in supporting and administering audio, video and web conferencing.
• Assists in providing IT-related employee communications to the company or affiliates.
• Participates in user testing, implementing, document creation and communication for information technology department and the end-user.
• Under supervision creates and presents various reports to management as requested.
• Provide after-hours support and perform any additional responsibilities as requested or assigned.

In addition to the above, Technician 2 responsibilities include:

• Recommends systems modifications/ configurations to reduce user problems.
• Supports audio, video and web conferencing.
• Provides IT-related employee communications to the company or affiliates.
• Under limited supervision creates and presents various reports to management as requested.
• Performs any additional responsibilities as requested or assigned.

Requirements for this position include the following:

• Associate’s degree in Information Technology, Computer Science, or equivalent work experience. (Typically, two years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess an Associate’s degree).
• A minimum of one year of additional direct related technical experience is required.
• Basic related experience. Basic knowledge of client/server, network, mainframe and applications environment.
• Microsoft certified systems administrator within 12 months of hire or equivalent work experience.
• Demonstrated aptitude in moderate problem solving.
• Strong verbal and written communication skills. Strong analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability for on-call responsibilities on a rotating basis.

In addition to the above, the Technician 2 requirements include:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience. (Typically, 2 years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree).
• Two years of end user support experience in a client/server, network, mainframe and applications environment.
• Working knowledge of current Microsoft offerings, workstation, server, network, mainframe and applications environment.
• Strong customer service skills.
• Analytical and problem-solving skills.
• Availability to work any shift including holidays in a 24 x 7 x 365 work environment.

Additional Information

Req Id: 112765
Company Code: PacifiCorp
Primary Location: PORTLAND
Department: PacifiCorp Corporate
Schedule:FT
Personnel Subarea: Non Exempt
Hiring Range: $52,600 - $71,200

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

All offers of employment are contingent upon the successful completion of a background check and drug screening.